Word crashing with Sonoma

dstillman · September 1, 2023

This discussion was created from comments split from: Word (Mac) crashes when adding Footnote (Report ID: 197542060).

drjosepa · August 27, 2023

Hi, I have Word 16.77 and latest Zotero. I recently updated to Sonoma and now whenever I click any button in the zotero tab, Word crashes.

Error Signature:
Exception: SIG_HANG_QUIT
ExceptionEnumString: 33554432
Exception Code: 0x00000001 (0x0000600013fc9091)
Date/Time: 2023-08-27 19:30:21 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Bitness: x64
Application Version: 16.77.0.23082302
Crashed Module Name: merp
Crashed Module Version: 16.77.23082302
Crashed Module Offset: 0x0000000000009409
Blame Module Name: Visual Basic for Applications
Blame Module Version: 16.77.23082302
UnsymbolicatedChecksum: 8D8EFF3455554E3C6D3C72F83BB6E064
Blame Module Offset: 0x00000000001c6ebb
StackHash: e5c15e63b6b7469_33554432_main_oom
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: Release
Crashed thread Stack Pointer: 0x_00007ff7bc38e430
Crashed thread: 0

dstillman · August 27, 2023

@drjosepa: Are you referring specifically to inserting footnotes? If not, it has nothing to do with this thread. If you're using the Sonoma beta, you should be running the Zotero 7 beta (but you also shouldn't be running a beta OS on a computer where you're trying to do real work).