OneDrive Issues

lottieayres
Hello,

Just flagging up the (apparently) common issue with OneDrive documents and Zotero. It was working absolutely fine (with spaces in my document names - I wasn't even aware there was a potential issue) for multiple documents until today.

Today however, when I open a document from OneDrive and click on anything within the Zotero tab it flags up an "Integration Error" and says: "Zotero experienced an error updating your document. Would you like to view troubleshooting instructions?"

I've managed to resave the document without any spaces and that does seem to fix the problem, but I have a whole thesis full of chapters to now rename.

It may not be linked but the last thing I did to the document and Zotero yesterday was to renew my subscription for storage - the problem has only occurred since then.

Is there a debug for this error in progress? Am I just resigned to renaming my chapters or might this be fixed soon?

Thank you so much,

Lottie
  • n10708707
    I have had the same issue occur today - I hadn't actually identified it as a possible OneDrive issue until reading this though.

    Followed all troubleshooting steps and also did a complete uninstall/delete and redownload and install for both Word and Zotero, with no change in outcome.
  • adamsmith
    I wouldn't expect this to get fixed any time soon, so yes, either moving files out of OneDrive or removing the spaces is currently the recommendation.
  • mosesrivera
    edited May 6, 2021
    I'm having the same issue. I've identified a two-step temporary bandage that works for me: (1) Exit the OneDrive app on my computer (by going to the system tray, right-clicking OneDrive, and selecting "Close OneDrive") and then (2) Move the Word doc to any other folder in my OneDrive. But I have to do both steps, not just one or the other. I'm not sure what this two-step procedure implies about the nature of the problem though. I've been operating in a Google Drive environment (with the Google Drive sync app in my Windows OS), but a couple days ago I started using OneDrive and today I've become aware of this issue (I think today is the first day I've attempted to use the Zotero Word plugin with any file in my OneDrive).
    Edit: Also, I was able to "fix" the issue by renaming the Word doc file with no spaces, as noted elsewhere in the Zotero help documentation/forums.
  • antrocentrica
    Hey! I was having the same issue just now. I've just tried to update my Office and it worked. Hope it will keep working. I'll keep you posted.
  • mosesrivera
    edited June 3, 2021
    As of today (June 3, 2021) I'm noticing the issue seems to have magically resolved itself in my computer! I have MS Word files stored directly in OneDrive and everything about the Zotero plugin seems to be working perfectly. As far as I know, I did not change any OneDrive settings or anything. Maybe it was an automatic software update somewhere.

    Edit: I have the 64-bit version of Windows 10 Home.
  • frezag
    Hi.
    I've experienced few minutes ago same issue with Microsoft desk apps.

    It seems resolved now.

    First I have duplicated the file.
    Then I've changed name's file by eliminating spaces. And when I opened the file,it was working as expected.

    Hope you find it useful.
  • dstark
    So strange. OneDrive and Zotero have always worked together perfectly well for me. But just this morning, I got the "Zotero experienced an error updating your document" message. Sure enough, removing spaces from the file name (without even closing the file) fixes the issue.

    In case it's helpful, here are the pertinent system details:

    - Microsoft® Word for Microsoft 365 MSO (16.0.14228.20158) 64-bit
    - Windows 10 Pro, 21H1, 19043.1110
    - Zotero 5.0.96.2

    If I can provide anything else that might be useful, please feel free to ask.

    Thanks so much.
  • nishunasheen
    I have the same issue. Zotero showing "Zotero experienced an error updating your document" message.
    Report ID :1891604082
  • dstark
    My issue has now apparently resolved itself. I'm not sure if it was the recent update to the OneDrive client, Windows (to 19043.1165), or Word (to 16.0.14326.20062). But things seem to be working as expected again, even with spaces in the file name.
  • dstark
    edited August 19, 2021
    And now the issue is appearing again, this time on a different machine. But it still resolves when I remove spaces from the filename.

    Specifications are below:

    - Word for Microsoft 365 (16.0.14326.20122) 64-bit
    - Windows 10 Home, 21H1, 19043.1165
    - OneDrive 21.160.0808.0001
    - Zotero 5.0.97-beta.37+ddc7be75c

    If I can provide anything further, please feel free to ask.

    Thank you so much for any thoughts anyone may have!
  • timvangelder
    Been having the same problem. This works for me:
    - close OneDrive, or just pause syncing.
    - Open the document. (Close then re-open if you had it open already.)
  • dstark
    That works for me as well, @timvangelder.
  • ioana_bratu
    started to have this problem: zotero cannot update the document if it is saved on OneDrive. I saved the document locally and now it's working. Any ideas how to continue working with Zotero (I use Juris-M) in parallel with OneDrive?
  • adomasven
    Make sure the document name does not have any space symbols, just letters and numbers.
  • ioana_bratu
    It worked, thank you!!
  • Dominic Ryan
    I just ran into the same thing. It was working quite recently, maybe one or two weeks ago. Yes, I can workaround by eliminating spaces, but that is not a useful 'fix'. Something changed recently and broke that part.
    I am W11 Pro, fully updated Office.
  • adamsmith
    Nothing changed -- this is an issue that's going back several years that occurs unpredictably, which makes it particularly difficult to fix.
  • jakefly
    As mentioned by many others in this thread, I was able to resolve my issue by removing all spaces from the file name. Thanks for the solution!
  • BenSenator
    As an update, this issue persists - I experienced the above problem, and was only able to fix by either a) moving Word doc to a local drive (not ideal) or b) removing spaces from the file name.
  • adomasven
    We have made fixes in Zotero 7 that should address OneDrive issues for most people. Could you submit a Debug ID for an attempt to cite in a OneDrive document that doesn't work?
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