Zotero7.0 整合错误，如何解决？

lxratwhere · July 18, 2023

当在word中点击“Add/Edit Citation”及其他任何按钮时，会弹出“Zotero 在更新文档时出错。您要查看故障排除说明吗？”。我手工更新了“C:\Users\..Microsoft\Word\STARTUP”中的Zotero.dotm，但还是提示上述错误。请问如何解决这个问题？谢谢！

Zotero版本：7.0.0-beta.20+65fe50d11 (64-bit)
Word: Microsoft 365
电脑系统：Windows 11专业版

dstillman · July 18, 2023

We always need a Report ID.

lxratwhere · July 18, 2023

报告ID:1019414778

dstillman · July 18, 2023

[JavaScript Error: "An unhandled exception occured. [getDocument:y:\adomas\zotero\word-for-windows-integration\build\zoterowinwordintegration\document.cpp]"]

Does it work in a new, empty document?

lxratwhere · July 18, 2023

No, the error still exists for new and empty document.

dstillman · August 5, 2023

Can you confirm that you've deleted Zotero.dotm from the Word Startup folder, restarted Word to make sure that all traces of Zotero are gone, and then reinstalled it manually?

lxratwhere · August 8, 2023

I did what you said, but it still doesn't work.

adomasven · August 10, 2023

Try resetting the Normal.dotm file.

Did it work before for you? What is the full version number of Word that you are running?

zsxqf · September 21, 2023

我也遇到了这样的问题，应该怎么解决呢

dstillman · September 21, 2023

@zsxqf: Same answers as above.

zsxqf · September 21, 2023

我已删除Zotero.dotm，然后手动安装，重置了重置 Normal.dotm，但是问题依然存在。

sunny32cool · October 9, 2023

Yes I have met the same problem. And I have tried the two methods mentioned above,but questions remains

jjhan919 · October 21, 2023

I also encountered this problem. I tried various methods, including reinstallation, etc., but the problem was still not solved. Report ID: 612319691

wanxingge · December 23, 2023

I also meet this error, how to change this

AsychEpool · February 3, 2024

There seems to be a solution: https://forums.zotero.org/discussion/108682/zotero-experienced-an-error-updating-your-document

lxratwhere · February 6, 2024

@AsychEpool: You are right! The method mentioned in the above URL link is suitable for solving my Zotero 7.0 problem. Thank you very much! 问题用链接中提到的方法解决了！