zotero 7 bug report

birkok
Today updated to zotero version 7.0.0-beta.1641766f8bb5
then;
Shortcut key cmd+shift+C does not quick copy reference any more. Other keys works.
  • dstillman Zotero Team
    Can you provide a Debug ID for reproducing this?
  • birkok
    edited July 2, 2023
    here debug ID send: 529905280
  • dstillman Zotero Team
    That's not a Debug ID. Follow my link.
  • birkok
    edited July 2, 2023
    send new one: D1110559423
  • dstillman Zotero Team
    Please read the instructions I linked to. You're providing a Report ID, not a Debug ID.
  • birkok
    sorry, send new one: D1110559423
  • dstillman Zotero Team
    edited July 2, 2023
    There's no Quick Copy attempt logged there.
  • birkok
    But how can be? I didn't instal any app or change any key?
    It occurred just after upgrading
  • dstillman Zotero Team
    Did you actually reproduce the problem while logging was running? Can you try again? Please read the instructions carefully before replying.
  • birkok
    Yes:
    1. Restart with Logging Enabled...
    2. click any title and cmd+shift+C
    3. (no reference copied)
    4. submit output: D740843820
  • dstillman Zotero Team
    Something else on your system is likely interfering.

    You can try changing the shortcut key from the Advanced pane of the Zotero settings. You can also try Cmd-Shift-A for citation Quick Copy and provide a Debug ID for that. But as is, there's no sign that that shortcut key is making it to Zotero.
  • birkok
    1. Copy Selected Item Citations to Clipboard cmd+shift+A (works)
    2. Copy Selected Items to Clipboard cmd+shift+X (changed from C to X, works)
    3. Copy Selected Items to Clipboard cmd+shift+C (changed back to C, not working)
    4. everytime application restarted

  • dstillman Zotero Team
    Right, so it's almost certainly just something else on your system interfering with that shortcut.
  • birkok
    And also there is a error message in Add Ons Manager window:
    "All add-ons have been disabled by safe mode."

    It indicates the zoreto runs safe mode.
    I run regular mode, not cmd+click

    There must something wrong.
    I have remove and installed again, but it still persist.
  • dstillman Zotero Team
    edited July 2, 2023
    Go to the Config Editor at the bottom of the Advanced pane of the Zotero settings, search for toolkit.startup.recent_crashes, and reset it. Then restart to get out of Safe Mode. (This is a known issue in the Zotero 7 beta.)

    But I'd be surprised if that fixed anything. Cmd-Shift-A and Cmd-Shift-C work exactly the same way.
  • birkok
    Thanks,
    reseted to 0
    error message gone.

    cmd+shift+C still doesn't works
    I must use cmd+shift+X
  • dstillman Zotero Team
    Again, it's almost certainly something else on your system, not a problem in Zotero itself. You can test this yourself by reinstalling Zotero 6 or an older Zotero 7 beta build.
  • birkok
    Old version didn't work either.
    I must use cmd+shift+X

    Thank you
  • dstillman Zotero Team
    I mean, you can, or you can figure out what on your system is interfering. Obviously something else changed.
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