When i insert a citation in Word, the citation will automatically jump to the next line after inse

dongwq
When you insert a citation in Word, the citation will automatically jump to the next line after insertion, and the blank line cannot be deleted.
id:521776309
  • dstillman Zotero Team
    edited May 16, 2023
    [JavaScript Error: "无法删除范围。 [setText:y:\adomas\zotero\word-for-windows-integration\build\zoterowinwordintegration\field.cpp]"]
    Can you reproduce this in a new, empty document?

    What full, exact Word version?
  • dongwq
    yes,I can reproduce this in a empty document.My word version is word 2019,64
  • dstillman Zotero Team
    We need the full, exact version of Word.
  • dongwq
    I'm not sure what means full,exat version of word.My word is word 2019 MSO(16.0.10397.20021) 64
  • dstillman Zotero Team
    edited May 15, 2023
    Can you make a screen recording that shows the behavior you're describing in a new, empty document, upload it somewhere (e.g., Dropbox), and provide a link here?
  • dongwq
    it's ProPlus
  • dongwq
    https://www.jianguoyun.com/p/DS4BRJkQrLXSCxj2h4YFIAA
    I make a screen recording and upload it .Can you open the link？
  • dstillman Zotero Team
    Are you able to share it somewhere that doesn't require a login?

    If it's only 6.7 MB, you can also just email it to support@zotero.org with a link to this thread.
  • dongwq
    I have email it to support@zotero.org
  • dstillman Zotero Team
    Oh, so you're also getting an error. That's an important detail — you don't want to just ignore that and try to continue using the plugin.

    If you change your Word language to English, does the error go away?
  • dongwq
    I change my Word language to English, I'm also getting the error.
  • dstillman Zotero Team
    edited May 16, 2023
    After restarting Word? Can you send another video after restarting Word that shows you getting the error with Word set to English, and also provide a Debug ID for that?
  • dongwq
    I send the video by email . And the Debug ID:1419599461
  • dstillman Zotero Team
    You provide a Report ID. We need a Debug ID — see my link.

    Also, does it work if you try to cite an item with no Chinese characters in it?
  • dongwq
    sorry . the Debug ID is D1341243790. I cite the item is English in vedio.
  • dstillman Zotero Team
    edited May 16, 2023
    [JavaScript Error: "The range cannot be deleted. [setText:y:\adomas\zotero\word-for-windows-integration\build\zoterowinwordintegration\field.cpp]"]
    Does this happen with any Zotero citation style? Did you try with English for the bibliography locale?

    Beyond that:

    Try restarting your computer.

    Try disabling any other Word add-ins you have installed.

    Make sure both Windows and Word are up to date.

    Try resetting Normal.dotm in Word.
  • dongwq
    yes.
  • dongwq
    None of these methods worked
  • dstillman Zotero Team
    Have you used Zotero on this computer before?

    And this happens with a non-note-based style, too? E.g., American Psychological Association 7th Edition?
  • dongwq
    This problem did not occur when used before. The problem still occur with non-note-based style.
  • dstillman Zotero Team
    When you did last use Zotero in Word on this computer? What happened between then and now?
  • dongwq
    sorry ,I'm not sure.The last time I used it was a long time ago.During this time, I should have reactivated Office
  • dstillman Zotero Team
    You can try in a new Windows user account to see if that makes a difference. Otherwise, if you're able to get a trial of the Office 365 version of Word, you could see if that works, though this definitely isn't a general problem with Word 2019.
  • dongwq
    I tried using word2021 ProPlus，the problem still occur
  • dstillman Zotero Team
    You're sure you tried moving Normal.dotm out of the way with Word closed so that it creates a new one?

    I'm afraid that and trying in a new OS account are really the only things we can suggest.

    (Here was one of the few previous threads where we saw this, and we never heard back on whether the person was able to fix it.)
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