When i insert a citation in Word, the citation will automatically jump to the next line after inse

dongwq

When you insert a citation in Word, the citation will automatically jump to the next line after insertion, and the blank line cannot be deleted.
id:521776309

dstillman

[JavaScript Error: "无法删除范围。 [setText:y:\adomas\zotero\word-for-windows-integration\build\zoterowinwordintegration\field.cpp]"]

Can you reproduce this in a new, empty document?

What full, exact Word version?

dongwq

yes,I can reproduce this in a empty document.My word version is word 2019,64

dstillman

We need the full, exact version of Word.

dongwq

I'm not sure what means full,exat version of word.My word is word 2019 MSO(16.0.10397.20021) 64

dstillman

Can you make a screen recording that shows the behavior you're describing in a new, empty document, upload it somewhere (e.g., Dropbox), and provide a link here?

dongwq

it's ProPlus

dongwq

https://www.jianguoyun.com/p/DS4BRJkQrLXSCxj2h4YFIAA
I make a screen recording and upload it .Can you open the link？

dstillman

Are you able to share it somewhere that doesn't require a login?

If it's only 6.7 MB, you can also just email it to support@zotero.org with a link to this thread.

dongwq

I have email it to support@zotero.org

dstillman

Oh, so you're also getting an error. That's an important detail — you don't want to just ignore that and try to continue using the plugin.

If you change your Word language to English, does the error go away?

dongwq

I change my Word language to English, I'm also getting the error.

dstillman

After restarting Word? Can you send another video after restarting Word that shows you getting the error with Word set to English, and also provide a Debug ID for that?

dongwq

I send the video by email . And the Debug ID:1419599461

dstillman

You provide a Report ID. We need a Debug ID — see my link.

Also, does it work if you try to cite an item with no Chinese characters in it?

dongwq

sorry . the Debug ID is D1341243790. I cite the item is English in vedio.

dstillman

[JavaScript Error: "The range cannot be deleted. [setText:y:\adomas\zotero\word-for-windows-integration\build\zoterowinwordintegration\field.cpp]"]

Does this happen with any Zotero citation style? Did you try with English for the bibliography locale?

Beyond that:

Try restarting your computer.

Try disabling any other Word add-ins you have installed.

Make sure both Windows and Word are up to date.

Try resetting Normal.dotm in Word.

dongwq

yes.

dongwq

None of these methods worked

dstillman

Have you used Zotero on this computer before?

And this happens with a non-note-based style, too? E.g., American Psychological Association 7th Edition?

dongwq

This problem did not occur when used before. The problem still occur with non-note-based style.

dstillman

When you did last use Zotero in Word on this computer? What happened between then and now?

dongwq

sorry ,I'm not sure.The last time I used it was a long time ago.During this time, I should have reactivated Office

dstillman

You can try in a new Windows user account to see if that makes a difference. Otherwise, if you're able to get a trial of the Office 365 version of Word, you could see if that works, though this definitely isn't a general problem with Word 2019.

dongwq

I tried using word2021 ProPlus，the problem still occur

dstillman

You're sure you tried moving Normal.dotm out of the way with Word closed so that it creates a new one?

I'm afraid that and trying in a new OS account are really the only things we can suggest.

(Here was one of the few previous threads where we saw this, and we never heard back on whether the person was able to fix it.)