Zotero quit unexpectedly - Macbook Air running Monterey 12.5.1

Zotero was working fine until a few days ago...now it won't open at all and immediately a "Zotero quit unexpectedly" message appears.

Incident Identifier: 457E155F-2831-42BC-BD4C-0034CFE05D34
CrashReporter Key: 67667762-88E0-8F29-0CB0-467BBDB5B140
Hardware Model: MacBookAir10,1
Process: zotero [49190]
Path: /Applications/Zotero.app/Contents/MacOS/zotero
Identifier: org.zotero.zotero
Version: 6.0.21 (6.0.21)
Code Type: X86-64 (Native)
Role: Default
Parent Process: launchd [1]
Coalition: org.zotero.zotero [78376]

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x00007ff7ffe989b0
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: SIGNAL 5 Trace/BPT trap: 5
Terminating Process: exc handler [49190]

Triggered by Thread: 0
Thread 0 Crashed:
0 runtime 0x7ff7ffe989b0 0x7ff7ffe7b000 + 121264
1 runtime 0x7ff7ffe989f8 0x7ff7ffe7b000 + 121336
2 runtime 0x7ff7ffe8f1a4 0x7ff7ffe7b000 + 82340
3 runtime 0x7ff7ffe90288 0x7ff7ffe7b000 + 86664
4 runtime 0x7ff7ffe8f9fc 0x7ff7ffe7b000 + 84476
5 runtime 0x7ff7ffe7eae0 0x7ff7ffe7b000 + 15072
6 ??? 0x3 ???
Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000000 x1: 0x0000000000000003 x2: 0x000000000000003c x3: 0x000000000000002c
x4: 0x0000000000000303 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x0000000000007480
x8: 0x00007ff7ffeb6000 x9: 0x0000000000000000 x10: 0x0000000000000000 x11: 0x00007ff7ffeb6956
x12: 0x0000000000000000 x13: 0x0000000000000000 x14: 0x000001b900000100 x15: 0x00007ff7ffe9e818
x16: 0xffffffffffffffe1 x17: 0x00007ff7ffea76e1 x18: 0x000000030e2d40bb x19: 0x00007ff7ffeac2e1
x20: 0x000000030e2d4770 x21: 0x0000000104fc1000 x22: 0x0000000000000004 x23: 0x0000000104fc1000
x24: 0x0000000000000003 x25: 0x0000000000000001 x26: 0x000000030e2d3bd0 x27: 0x00000002052ef1b8
x28: 0x000000030e2dc9a0 fp: 0x000000030e2d29d0 lr: 0x00007ff7ffe989a8
sp: 0x000000030e2d29b0 pc: 0x00007ff7ffe989b0 cpsr: 0x60001000
far: 0x000000030e2d29e8 esr: 0xf2000001 (Breakpoint) brk 1

Binary Images:
0x7ff7ffe7b000 - 0x7ff7ffeaafff runtime (*) /usr/libexec/rosetta/runtime
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

Error Formulating Crash Report:
dyld_process_snapshot_get_shared_cache failed

{"app_name":"zotero","timestamp":"2023-02-22 08:17:46.00 -0400","app_version":"6.0.21","slice_uuid":"961c48d9-7b89-3eeb-a346-cb3ef17e66d8","build_version":"6.0.21","platform":0,"bundleID":"org.zotero.zotero","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.5.1 (21G83)","incident_id":"457E155F-2831-42BC-BD4C-0034CFE05D34","name":"zotero"}
{
"uptime" : 840000,
"procLaunch" : "2023-02-22 08:17:46.8769 -0400",
"procRole" : "Default",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "MacBookAir10,1",
"procStartAbsTime" : 20201320793691,
"coalitionID" : 78376,
"osVersion" : {
"train" : "macOS 12.5.1",
"build" : "21G83",
"releaseType" : "User"
},
"captureTime" : "2023-02-22 08:17:46.9270 -0400",
"incident" : "457E155F-2831-42BC-BD4C-0034CFE05D34",
"bug_type" : "309",
"pid" : 49190,
"procExitAbsTime" : 20201321945168,
"translated" : true,
"cpuType" : "X86-64",
"procName" : "zotero",
"procPath" : "\/Applications\/Zotero.app\/Contents\/MacOS\/zotero",
"bundleInfo" : {"CFBundleShortVersionString":"6.0.21","CFBundleVersion":"6.0.21","CFBundleIdentifier":"org.zotero.zotero"},
"storeInfo" : {"deviceIdentifierForVendor":"2F37E67C-283C-5043-808D-E8FF1CC76774","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "org.zotero.zotero",
"crashReporterKey" : "67667762-88E0-8F29-0CB0-467BBDB5B140",
"wakeTime" : 1792,
"sleepWakeUUID" : "8E48046C-11A1-4649-9594-628A41229608",
"sip" : "enabled",
"isCorpse" : 1,
"exception" : {"codes":"0x0000000000000001, 0x00007ff7ffe989b0","rawCodes":[1,140703127144880],"type":"EXC_BREAKPOINT","signal":"SIGTRAP"},
"termination" : {"flags":0,"code":5,"namespace":"SIGNAL","indicator":"Trace\/BPT trap: 5","byProc":"exc handler","byPid":49190},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":7888199,"threadState":{"x":[{"value":0},{"value":3},{"value":60},{"value":44},{"value":771},{"value":0},{"value":0},{"value":29824},{"value":140703127265280},{"value":0},{"value":0},{"value":140703127267670,"symbolLocation":238,"symbol":"__crashreporter_info__"},{"value":0},{"value":0},{"value":1894080577792},{"value":140703127169048},{"value":18446744073709551585},{"value":140703127205601},{"value":13122748603},{"value":140703127225057},{"value":13122750320},{"value":4378595328},{"value":4},{"value":4378595328},{"value":3},{"value":1},{"value":13122747344},{"value":8676897208,"symbolLocation":0,"symbol":"dyld_all_image_infos"},{"value":13122783648}],"flavor":"ARM_THREAD_STATE64","lr":{"value":140703127144872},"cpsr":{"value":1610616832},"fp":{"value":13122742736},"sp":{"value":13122742704},"esr":{"value":4060086273,"description":"(Breakpoint) brk 1"},"pc":{"value":140703127144880,"matchesCrashFrame":1},"far":{"value":13122742760}},"frames":[{"imageOffset":121264,"imageIndex":0},{"imageOffset":121336,"imageIndex":0},{"imageOffset":82340,"imageIndex":0},{"imageOffset":86664,"imageIndex":0},{"imageOffset":84476,"imageIndex":0},{"imageOffset":15072,"imageIndex":0},{"imageOffset":3,"imageIndex":1}]}],
"usedImages" : [
{"source" : "P",
"arch" : "arm64",
"base" : 140703127023616,
"size" : 196608,
"uuid" : "ef33add1-6b70-3cc9-8bbc-c8544b609d2b",
"path" : "\/usr\/libexec\/rosetta\/runtime",
"name" : "runtime"},
{"size" : 0,
"source" : "A",
"base" : 0,
"uuid" : "00000000-0000-0000-0000-000000000000"}
],
"vmSummary" : "ReadOnly portion of Libraries: Total=840K resident=0K(0%) swapped_out_or_unallocated=840K(100%)\nWritable regions: Total=8264K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8264K(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nSTACK GUARD 56.0M 1 \nStack 8176K 1 \nVM_ALLOCATE (reserved) 44K 2 reserved VM address space (unallocated)\n__DATA 80K 3 \n__DATA_CONST 80K 1 \n__LINKEDIT 240K 4 \n__TEXT 624K 2 \nmapped file 40K 3 \n=========== ======= ======= \nTOTAL 65.1M 17 \nTOTAL, minus reserved VM space 65.0M 17 \n",
"legacyInfo" : {
"threadTriggered" : {

}
},
"trialInfo" : {
"rollouts" : [
{
"rolloutId" : "5ffde50ce2aacd000d47a95f",
"factorPackIds" : {

},
"deploymentId" : 240000247
},
{
"rolloutId" : "63582c5f8a53461413999550",
"factorPackIds" : {

},
"deploymentId" : 240000002
}
],
"experiments" : [

]
},
"reportNotes" : [
"dyld_process_snapshot_get_shared_cache failed"
]
}
  • Start by upgrading to a current version of Monterey or Ventura.
  • Similar. My desktop Zotero crashed after an update and wouldn't open. Mac mini, Monterey 12.6.1

    I deinstalled desktop Zotero and associated files, downloaded and installed the current version, and logged in to sync. It seems to be working now.

    Maybe an update failed or was corrupted?
  • edited March 11, 2023
    To be clear, this isn't related to Zotero data in any way. This is a macOS bug, so reinstalling Zotero in Applications and/or upgrading macOS is all that would be required here. (After an update you'd certainly want to just try reinstalling from the download page.)
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