Using Zotero with Qustodio

andrew_yang
Hello,

I am using a computer that has Qustodio installed, which I believe is interfering with Zotero. I am unable to use Feeds nor retrieve citations using the DOI.

Please let me know how I can solve this issue.

Thank you and take care
  • dstillman
    We can't help with third-party software, but see Connection Error or SSL Certificate Error, depending on the actual error you're getting.
  • joelwingo
    Same issue for me. As soon as I disable Qustodio, Zotero's sync works again. Unfortunately, I can't use the Zotero plug-in to cite while writing in Google Docs, unless Qustodio is disabled. I tried whitelisting zotero.org in Qustodio but it didn't change anything. The desktop app still won't sync. Were you able to find any solution that would enable everything to run?
  • andrew_yang
    Unfortunately, I was not able to get it to work.

    How about you?
  • adamsmith
    For the sync, I'd assume you need to follow the certificate override steps. As I understand Quostodio, it inserts itself in all your web traffic, breaking SSL authentication.
  • andrew_yang
    edited March 8, 2023
    I hope the following instructions will help those using Mac.

    Step 1)
    - Download Firefox if you do not already have it
    - Open Firefox and type in the address bar: about:config
    - In the search box above the list, type: root
    - Double-click the security.enterprise_roots.enabled preference to switch the value from false to true

    Step 2)
    - Go to the following directory: /Users/[your username] --> Note: You can open the app Terminal and type in the following command and press enter to find this directory: open /
    - Press CMD+SHIFT+[dot or period or "."] --> Note: This is to show the hidden files and directories on your Macbook to access the hidden directory Library
    - Go to the directory: /Users/[username]/Library/Application Support/Firefox/Profiles
    - There will be one or more directories that look something like this: 1xwfz9bh.default-release
    - Look in each of these directories to find the one that contains the files cert9.db, key4db, and pkcs11.txt
    - Copy these files

    Step 3)
    - Go to the directory: /Users/[username]/Library/Application Support/Zotero/Profiles
    - Paste the files cert9.db, key4db, and pkcs11.txt into all of the directories that look like this: 1xwfz9bh.default-release --> Note: for me there were two directories that looked like this, so I pasted the files in both directories just to be sure

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