Updated Zotero and now nothing happens when try to add citation in Word

krkarpinski · January 23, 2023

I updated Zotero a little while ago and now when I hit to add/edit a citation nothing happens in Word. I tried in an existing doc and a new doc. I followed the documentation to make sure everything is set up properly and it still doesn't work. Please help!

P.S. I'm using it on a Mac.

dstillman · January 24, 2023

See https://www.zotero.org/support/word_processor_plugin_troubleshooting#no_response_from_plugin

krkarpinski · January 24, 2023

Yup - did all that and still nothing. When I click add/edit citation - it opens zotero but like the whole client not the little toolbar to select a citation as it did before.

krkarpinski · January 24, 2023

Oh and it's not working in Google Docs now either. Hast to be a problem with the update today.

dstillman · January 24, 2023

Check to make sure that the citation dialog isn't just appearing behind the main Zotero window.

If you're not seeing it, restart Zotero and provide a Debug ID for clicking Add/Edit Citation.