Issue Citing in Google Docs
Hello,
I've had this issue before (I believe it was actually around this time last year, if it is helpful to go back and see the troubleshooting that got done on that post before). I'm having trouble citing in Google Docs. Basically, I will go to the Zotero plug-in on my Google Doc, click "Add/edit citation," type in the source I want to cite in the search bar that comes up, but then when it returns me to my Doc, the footnote I get just says "{Updating}" in blue font. It doesn't give me my citation, only a stagnant "{Updating}" message in the footnote. If I try over and over and over again (a good 6 or 7 times), I finally get it sometimes. Other times, I can never get it. This only started happening again recently--like I said, it happened last year, we troubleshooted for a while without any real consensus, and it sort of went away on its own. Now, its back and my need for Zotero has only increased!
I would appreciate any help you could provide. I also really appreciate the service you all provide, its an absolute godsend.
Thanks,
Mark
I've had this issue before (I believe it was actually around this time last year, if it is helpful to go back and see the troubleshooting that got done on that post before). I'm having trouble citing in Google Docs. Basically, I will go to the Zotero plug-in on my Google Doc, click "Add/edit citation," type in the source I want to cite in the search bar that comes up, but then when it returns me to my Doc, the footnote I get just says "{Updating}" in blue font. It doesn't give me my citation, only a stagnant "{Updating}" message in the footnote. If I try over and over and over again (a good 6 or 7 times), I finally get it sometimes. Other times, I can never get it. This only started happening again recently--like I said, it happened last year, we troubleshooted for a while without any real consensus, and it sort of went away on its own. Now, its back and my need for Zotero has only increased!
I would appreciate any help you could provide. I also really appreciate the service you all provide, its an absolute godsend.
Thanks,
Mark
I would have replied sooner but, again, the problem "solved" itself the day after I submitted this, but now it's back again.
You should also make sure the citation dialog isn't just appearing behind your other windows. It's part of Zotero, not your browser, so it might be behind your browser window if it's not properly brought to the front.
Go to Window → Extensions to check for other browser extensions.
The citation dialogue isn't appearing behind my other windows, I have checked. And I checked for further Extensions and have none.
I opened browser developer tools and went to the Console tab. I got a Zotero-relevant message there. I emailed it to support@zotero.org in the form of a screenshot, but will also paste the text of it here:
Connector Communication Error: Method document/execCommand failed at chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/connector.js:292
Are you sure the Debug ID you provided covered this error occurring?
Also, looking back over the thread of this happening from last year, you guys also said that the Debug ID showed a successful Add/Edit Citation. I'm not sure if it'll be helpful to have what we did there, but it's here if it is: https://forums.zotero.org/discussion/93578/need-help-unable-to-form-citations#latest