Problem starting & loading Zotero

razouzi
Hi
After a recent Zotero update, my Zotero desktop app starts but does not load database anymore. I can see the main window but no data! I am not even able to display the Preferences, or see the About window... however some other menu selections seem to work like Check for updates...
Any help please ?
Regards,
Riadh
  • dstillman Zotero Team
    What OS?

    Are you able to provide a Report ID?

    And what exactly do you see in the main window? Can you upload a screenshot somewhere (Google Drive, Dropbox, etc.) and provide a link here?
  • razouzi
    I am using Windows 11.
    I am not able to generate Report.. In fact, when clicking on Help\Report errors.. nothing happens !
    Here is the screen I see:

    https://1drv.ms/u/s!AoLtYqfd6GiWid8zNhjBq9v10XZixA?e=C0w6gZ
  • dstillman Zotero Team
    Can you provide a Debug ID for Zotero startup, using the "Restart with Logging Enabled…" option?

    If not, see Logging to a Terminal Window, but that doesn't work as well on Windows.
  • razouzi
    I copied and pasted all the messages I can see in the Error Console in a file here:

    https://1drv.ms/u/s!AoLtYqfd6GiWid8zNhjBq9v10XZixA?e=C0w6gZ
  • dstillman Zotero Team
    edited November 15, 2022
    [JavaScript Error: "Error opening input stream (invalid filename?): chrome://zotero/content/xpcom/xregexp/xregexp.js" {file: "file:///C:/Program%20Files%20(x86)/Zotero/components/zotero-service.js" line: 443}]
    ZoteroService@file:///C:/Program%20Files%20(x86)/Zotero/components/zotero-service.js:443:5
    You should try reinstalling Zotero from the download page.
  • razouzi
    I did reinstall... but still the sae behavioir, same log !!
  • dstillman Zotero Team
    Try uninstalling it, restarting your computer, and reinstalling.

    There's either a problem with your installation or some sort of security software on your system is interfering. You're getting a weird error that we've never seen before.
  • razouzi
    edited November 16, 2022
    I uninstalled, cleaned and solved a windows update error. I reinstalled Zotero and now it works! The problem was the windows update error.

    Now Zotero has new library. I should reload my existing librarydata! How can I d othat ?
  • dstillman Zotero Team
    Did you delete your Zotero data directory?

    In general, see Locating Missing Zotero Data.

    Note that if you did delete your local data, you can just sync a new installation to pull down your data from the online library, but since you're at your file storage quota, all of your files wouldn't have been uploaded previously.
  • razouzi
    Thank you for your help.
    My problems are solved and I was able to resync yusing a backup directory.
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