Problem starting & loading Zotero
Hi
After a recent Zotero update, my Zotero desktop app starts but does not load database anymore. I can see the main window but no data! I am not even able to display the Preferences, or see the About window... however some other menu selections seem to work like Check for updates...
Any help please ?
Regards,
Riadh
After a recent Zotero update, my Zotero desktop app starts but does not load database anymore. I can see the main window but no data! I am not even able to display the Preferences, or see the About window... however some other menu selections seem to work like Check for updates...
Any help please ?
Regards,
Riadh
Are you able to provide a Report ID?
And what exactly do you see in the main window? Can you upload a screenshot somewhere (Google Drive, Dropbox, etc.) and provide a link here?
I am not able to generate Report.. In fact, when clicking on Help\Report errors.. nothing happens !
Here is the screen I see:
https://1drv.ms/u/s!AoLtYqfd6GiWid8zNhjBq9v10XZixA?e=C0w6gZ
If not, see Logging to a Terminal Window, but that doesn't work as well on Windows.
https://1drv.ms/u/s!AoLtYqfd6GiWid8zNhjBq9v10XZixA?e=C0w6gZ
There's either a problem with your installation or some sort of security software on your system is interfering. You're getting a weird error that we've never seen before.
Now Zotero has new library. I should reload my existing librarydata! How can I d othat ?
In general, see Locating Missing Zotero Data.
Note that if you did delete your local data, you can just sync a new installation to pull down your data from the online library, but since you're at your file storage quota, all of your files wouldn't have been uploaded previously.
My problems are solved and I was able to resync yusing a backup directory.