PDFs not saving to Zotero using Extension - Error Message
Hi -
I have had trouble saving articles for the past few days using the google chrome extension. I keep getting the following message:
"An error occurred while saving this item. Try again, and if the issue persists see Getting Help for more information."
I have updated my version (now have the latest 6.0.17) and restarted but continuing to get the same message.
I have cleaned out my library so have space available.
Working on a MacBook Pro.
Any help?
I have had trouble saving articles for the past few days using the google chrome extension. I keep getting the following message:
"An error occurred while saving this item. Try again, and if the issue persists see Getting Help for more information."
I have updated my version (now have the latest 6.0.17) and restarted but continuing to get the same message.
I have cleaned out my library so have space available.
Working on a MacBook Pro.
Any help?
https://www-tandfonline-com.proxy.lib.sfu.ca/doi/pdf/10.1080/07481180490432315?needAccess=true
The Debug ID is D523710237.
"An error occurred while saving this item. Try again, and if the issue persists see Getting Help for more information."
When I hover over extension (step 10) it just says: "Save to Zotero (PDF) Has access to this site"
https://www-tandfonline-com.proxy.lib.sfu.ca/doi/pdf/10.1080/07481180490432315?needAccess=true
https://www-tandfonline-com.proxy.lib.sfu.ca/doi/pdf/10.1080/07481187.2016.1257885?needAccess=true
https://www-tandfonline-com.proxy.lib.sfu.ca/doi/full/10.1080/07481180490432315 (though I'd suspect you also wouldn't get a PDF attached there, which it does on a working set-up)
I believe this is the correct ID.
This time the trouble was different than the error I was receiving earlier this week.
This is a subsequent ID after getting a different error message.
https://www.zotero.org/support/kb/incomplete_cert_chain
They can see for themselves that the problem is identified ("Chain issues: Incomplete") in the SSL Labs test mentioned on that page.