Unable to sync the files

Yuki4
Report ID # 198878462

Hi,

Unable to sync the files to the system via the local computer and please check and revert to me what I do it in the next move. Thanks.

Regards,
Yuki
  • dstillman
    Group with libraryID 1 does not exist
    1) Can you provide a Debug ID (different from a Report ID) for a sync attempt that produces this error?

    2) After providing that, restarting Zotero will likely fix this.
  • Yuki4
    Hi,

    Sorry that I cannot provide a Debug ID on the ground that I try to delete all the files in web library. No Debug ID is available now.

    As a result of this, the files in my local computer is also overwritten by way of synchronisation. In this connection, can you tell me whether I can recover the files deleted in web library now? The backup files in local computer is not updated and related to last week.

    Thanks
    Regards,
    Yuki
  • dstillman
    If you deleted the files and emptied the trash and you don't have a backup or an unsynced computer, you can't restore them, no.

    You may be able to restore your data only using one of the automatic backups.
Sign In or Register to comment.