Citation not downloading correctly

Hi,
I`m having multiple issues with loading citations into Zotero recently.
For example, if I want to get an article from Molecular Systems Biology (e.g. https://www.embopress.org/doi/full/10.15252/msb.202211036), Zotero will fail to download the .pdf and not give me the author in the 'Creator' column (which leads to problems with the citation down the line). If I bring up the .pdf on the website (https://www.embopress.org/doi/epdf/10.15252/msb.202211036) and try to download, Zotero will only create a snapshot.
I`m on Windows 11 and Zotero is up to date.
Can anyone please help? I don`t want to have to switch citation manager again..
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