Zotero not syncing between MacBook and iPad
Hi
My files are saved on my MacBook in Zotero and I want to sync them with my new iPad.
But when I try to access the linked pdf files on my iPad, it comes up with an error message “the attached file is not in the online library. Please check that the file has synced on the device where it was added.”
I am using Zotero to sync (not WebDAV) and I can see that on the online Zotero library everything is synced fine including the linked pdf files.
Debug ID is D762209314
Please help :)
A few other things in case relevant:
1. my MacBook is running on an older iOS (10.12.6) than my iPad.
2. Files on my MacBook were originally saved through Jurism, but as I said they seem to have successfully transferred over to Zotero/ Zotero online storage. I switched to using Zotero now as Jurism can’t be used on iPad.
My files are saved on my MacBook in Zotero and I want to sync them with my new iPad.
But when I try to access the linked pdf files on my iPad, it comes up with an error message “the attached file is not in the online library. Please check that the file has synced on the device where it was added.”
I am using Zotero to sync (not WebDAV) and I can see that on the online Zotero library everything is synced fine including the linked pdf files.
Debug ID is D762209314
Please help :)
A few other things in case relevant:
1. my MacBook is running on an older iOS (10.12.6) than my iPad.
2. Files on my MacBook were originally saved through Jurism, but as I said they seem to have successfully transferred over to Zotero/ Zotero online storage. I switched to using Zotero now as Jurism can’t be used on iPad.
But it looks like you've resolved this? That file is now available online, along with many other files that were just updated.
But there are still a bunch of files that aren’t working (probably about 1/3) - same error message. See for example the folder called ‘Optimal Number’. I can’t see any difference between the files that are and aren’t working. They seem to be the same format, save date etc.
Any ideas?
That sorted out some of the faulty files on my MacBook, not some are still not opening. I click on them, the blue progress button comes up, there’s sometimes v slow progress then Error message. For others the blue progress button comes up but doesn’t move at all.
Debug is D1061741212.
Grateful for any further advice.
There is one file in that log — QG92RZIV — that does exist online but that you got a timeout for when downloading on iOS, but that would likely just be due to a temporary glitch on your network. The file comes straight from Amazon cloud servers and should always be available. If you try that again I suspect it will work.