Upgrade StorageUnable to add citations using Google Docs/Chrome Connector/Group Library
Report ID: 2130403866
Zotero Connector Report ID: 210416960
Steps to Reproduce:
Open Zotero
Open shared Google Doc
Select Add/Edit Citation
Get message "Zotero experienced an error updating your document."
Attempts to resolve/understand:
I clicked Refresh
I worked through the troubleshooting document suggestions (for the last step, multiple existing citations seemed to cause problems, from my research partner's section of the document)
I started a new, non-shared Google Doc. I was able to add citations to it
I checked with my research partner, who is not having any trouble at all adding citations to the same Google Doc from our shared library
Note: up until 2 days ago, I had no trouble adding citations to this same document
I appreciate any help you can provide.
Zotero Connector Report ID: 210416960
Steps to Reproduce:
Open Zotero
Open shared Google Doc
Select Add/Edit Citation
Get message "Zotero experienced an error updating your document."
Attempts to resolve/understand:
I clicked Refresh
I worked through the troubleshooting document suggestions (for the last step, multiple existing citations seemed to cause problems, from my research partner's section of the document)
I started a new, non-shared Google Doc. I was able to add citations to it
I checked with my research partner, who is not having any trouble at all adding citations to the same Google Doc from our shared library
Note: up until 2 days ago, I had no trouble adding citations to this same document
I appreciate any help you can provide.
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adomasvenSorry, this is a Google Docs issue that we have reported to them and they said they are looking for a fix. In the meantime go into the Connector Preferences -> Advanced and disable Google Docs Integration v2.
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TrudiJThank you for your help. I am now able to add citations to my document again.