当我将sciencedirect的文章保存在Zotero中,Zotero显示An error occurred while saving this item. Try again, and if the issue persists see Getting Help for more information.问题持续了一个月,期间尝试过重启、更换浏览器,清理文档,均无效果。(并不局限于该数据库,其他数据库的pdf均无法保存) 浏览器:safari版本15.5 (17613.2.7.1.8)
Are you not seeing the PDF listed in the save popup at all, or do you see a red X?
If a red X, if you go to the Config Editor in the Advanced pane of the Zotero preferences and increase extensions.zotero.downloadPDFViaBrowser.onLoadTimeout to a higher value — say, 6000 — does it work? Be sure to reload the page in your browser before trying again.
what's more, when it is saved from the article page and checking where to save, it shows snapshot and PDF full text at bottom, while open my Zotero, I can only find information from the article page.
"have Zotero set to save PDFs in the General pane of the preferences" does it means Zotero plugins? If it does, could you please tell me the names of plugins for Mac? thanks!
when it is saved from the article page and checking where to save, it shows snapshot and PDF full text at bottom
Shows it where? In the save popup? That's what I'm asking about. It sounds like you're saying you're seeing the PDF listed under the parent item during the save.
Can you take a screenshot of what you're seeing, upload it somewhere (e.g., Dropbox or Google Drive), and provide a link here?
"have Zotero set to save PDFs in the General pane of the preferences" does it means Zotero plugins?
No, nothing to do with plugins. It's just a setting in the General pane of the Zotero preferences. It's enabled by default.
Right, so you sent a picture of the save popup showing the PDF. But you sent it while it's still grayed out. So my question is what happens next: does it become non-gray or does it show a red X. If the popup disappears, you can just click the save button again (without reloading the page) to make it reappear.
Both the PDF and snapshots lines are still gray in your video, which generally means the save is still in progress. You can hover over the save popup to keep it open and see if they turn to black.
If they stay grayed out permanently, can you provide a Debug ID from Zotero for saving the page and waiting 30 seconds? Be sure to reload the page before trying to save, since otherwise it will just reopen the popup.
https://www.zotero.org/support/reporting_problems#provide_steps_to_reproduce
当我将sciencedirect的文章保存在Zotero中,Zotero显示An error occurred while saving this item. Try again, and if the issue persists see Getting Help for more information.问题持续了一个月,期间尝试过重启、更换浏览器,清理文档,均无效果。(并不局限于该数据库,其他数据库的pdf均无法保存)
浏览器:safari版本15.5 (17613.2.7.1.8)
重现步骤:
1.启动Zotero。
2.打开数据库选择所需文档,点击左上角蓝色Zotero文稿标识。
3.右上角显示保存的目标文件夹和文件名的提示框。
Zotero提示框下边缘处显示灰色字体“An error occurred while saving this item. Try again, and if the issue persists see Getting Help for more information.”
如果是这个的话,比如下面这条:
https://pdf.sciencedirectassets.com/273596/1-s2.0-S1750583619X00122/1-s2.0-S1750583618308065/main.pdf?X-Amz-Security-Token=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&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20220721T140947Z&X-Amz-SignedHeaders=host&X-Amz-Expires=300&X-Amz-Credential=ASIAQ3PHCVTYWYOVF66R/20220721/us-east-1/s3/aws4_request&X-Amz-Signature=e59e6d2a973cd22ccf5015f5bd883ba20c43a680779abeaa0b60bef57e3ab127&hash=d673dae67e60c2c63772d402b1388f5d1e4a8b26b8ee589dbb4f5ca203e5ecf3&host=68042c943591013ac2b2430a89b270f6af2c76d8dfd086a07176afe7c76c2c61&pii=S1750583618308065&tid=spdf-ab20d5cb-4d92-4869-9437-e9d34d265d0c&sid=628a012d1f3425468b8a3cb96130ddef5f70gxrqa&type=client&ua=4d5c02565d57540b5605&rr=72e4842d9f977ca3
If a red X, if you go to the Config Editor in the Advanced pane of the Zotero preferences and increase
extensions.zotero.downloadPDFViaBrowser.onLoadTimeout
to a higher value — say, 6000 — does it work? Be sure to reload the page in your browser before trying again.It seemed just save the information from the article page, which be like save the reference from other website without any PDF file attached to it.
Do you have the Zotero app open, and do you have Zotero set to save PDFs in the General pane of the preferences?
Can you take a screenshot of what you're seeing, upload it somewhere (e.g., Dropbox or Google Drive), and provide a link here? No, nothing to do with plugins. It's just a setting in the General pane of the Zotero preferences. It's enabled by default.
检查了设置,确认保存在默认路径之中,没有调整过这个设置。
是否有其他途径例如zotero的邮箱,我无法登陆例如Dropbox或Google Drive等,需要VPN。
但是点击保存后弹出窗口消失,再次单击保存没有变化。没有附件PDF。
是否为我的操作失误呢?
If they stay grayed out permanently, can you provide a Debug ID from Zotero for saving the page and waiting 30 seconds? Be sure to reload the page before trying to save, since otherwise it will just reopen the popup.
反复尝试后仍然显示灰色。