[Bug][Windows][Zotero 6.0.9] unable to delete trash contents

khaled23rd
i am unable to delete trash contents from zotero 6.0.9 on windows 10 only.
using same version on ubuntu 22.04, the issue is not present.
  • dstillman
    What exactly happens? Have you switched away from the trash and back?
  • khaled23rd
    Right-click on trash, empty trash, progress bar starts and closes without effect.
    switching back and forth to trash from other folders also does not change anything.
  • khaled23rd
    have a look at this recording:
    https://youtu.be/0bdY9CMj5aU
  • dstillman
    Can you provide a Debug ID for this?
  • khaled23rd
    report ID: 1638303007
  • dstillman
    No, a Debug ID. Follow my link.
  • dstillman
    Actually, we probably don't need it. You're getting an access-denied error:
    [JavaScript Error: "The file 'D:\Paper\storage\BJQ28NUB\.zotero-ft-cache' cannot be deleted.

    Check that the file is not currently in use, that its permissions allow write access, and that it has a valid filename.

    Restarting your computer or disabling security software may also help.
  • khaled23rd
    debug ID: D765665571
  • khaled23rd
    both provided solutions does not solve the problem.
  • dstillman
    This isn't a problem in Zotero. Zotero just isn't able to delete that file, so it won't empty the trash, since that would leave an orphaned file. You'll need to figure out what on your system is preventing the deletion or delete the folder manually (though, depending on the underlying cause, it might happen for some other file as well).
  • khaled23rd
    i succeeded in deleting the trash when i ran Zotero as administrator, so i think it has something to do with folder permissions not with zotero itself.
  • dstillman
    Never run Zotero as administrator — you're likely to just create additional problems that you'll need to deal with later. The error message I quoted above explicitly says to check file permissions for write access. As I said, this isn't a problem in Zotero.
  • khaled23rd
    Thanks, I have figured it out, it was a problem with permissions in forlder containing Zotero data
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