Proquest connector issue

When trying to download from Proquest (ERIC), I get the message "An error occurred while saving this item. See Troubleshooting Translator Issues for more information." I have done all the steps in troubleshooting without success.
URL:
https://www-proquest-com.er.lib.k-state.edu/eric/results/A6D0B1CF1CA14784PQ/1?accountid=11789#mlditem4
The Debug ID is D69662749.
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