An error occurred saving with ACM Digital Library

dstillman · March 14, 2022

This discussion was created from comments split from: Zotero Connector's translator for ACM seems broken.

liamr0y · March 14, 2022

I'm having this issue again:
An error occurred saving with ACM Digital Library.

Anyone else?

dstillman · March 14, 2022

(Please start new threads for new issues — the thread you posted to was two years old, and the problem was fixed at the time. I've moved this to a new thread.)

We need an example URL where you're having trouble and a Report ID from the Zotero Connector.

Yaliang · June 27, 2022

Hi, I encountered the same problem with ACM DL since last week. I updated Zotero (to 6.0.9) and the Connectors as instructed on the Troubleshooting page. But the problem was not fixed. I am able to access and download the PDF files.

One of the papers is https://dl.acm.org/doi/10.1145/3170427.3170620. The Report ID (from the Firefox Zotero connector) is 2078359951. The error was same with Chrome and Safari. The Mac OS is v12.4.

Thank you so much.

jryans · June 29, 2022

@Yaliang I believe you are seeing the same thing as mentioned in https://forums.zotero.org/discussion/97682/error-when-saving-for-some-acm-dl-publications. It should be fixed the next time a connector update is released. Until then, you should be able to import directly inside Zotero using the DOI.