Error: 'setState' when opening some pdfs

turcofabio · June 20, 2022

report ID 2099244126

When I open some pdfs I keep encounter this error

dstillman · June 20, 2022

[JavaScript Error: "Win error 5 during operation open on file C:\Users\[…]\Documents\[…]\Zotero\storage\3KR4THEN\.zotero-pdf-state (Access is denied.

6.0.5

Start by upgrading to the latest version of Zotero, and check why you're not getting automatic updates. Your version is from April.

turcofabio · June 22, 2022

I tried to update Zotero but I keep receiving this message:
the update could not be installed. Please make sure there are no other copies of Zotero running on your computer, and then restart Zotero to try again.

dstillman · June 22, 2022

Restart your computer and try again.

turcofabio · June 23, 2022

It did not fix the problem unfortunately

adamsmith · June 23, 2022

Just re-install Zotero instead, then (that does the same as an update). Do make sure to have a back-up of your data folder, but in all expectations, Zotero will just start up with all your data after re-install.