Can't access old account


I have an account under that I haven't accessed in ages. I tried to access it recently to link a group library but can't remember the password. I tried to reset the password but can't figure out what email address it is associated with as none of the ones I provided were registered with the system. I made a new account to just start over and have of course discovered that this will not work because my entire library is being deleted each time I say I want to sync with the new account (to access the group library). I realize that I can export old library into new account to resolve but this will unlink linked files which I do not want to do. How can I retrieve my old account with just the user name and no email or password? I can't find any way besides this forum to contact zotero admin to figure this out.
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