Tag selector disappeared

dstillman Zotero Team
This discussion was created from comments split from: Lost tag selector.
  • stroom
    Same here. Simply disappeared

    https://drive.google.com/file/d/1C6Ez6cMunrsAdM4TVoh387I7zCRtzpoi/view?usp=sharing

    https://drive.google.com/file/d/1QodsRZwoazydTRQSamqjd8496A9uq48D/view?usp=sharing

    Zotero is not full screen, so it's not falling off the screen or something.

    Strangely when I hoover with mouse over it I do get an up-and-down arrow at the bottom of the missing Tag Selector, which is NOT able the resize the screen. And the same up-and-down arrow below the central pane does resize the screen..
  • dstillman Zotero Team
    1) Try restarting Zotero, if you haven't.

    2) If that didn't help, try pressing the shortcut key to hide/show the tag selector — Ctrl-Shift-T on Windows.

    3) If you still can't get it back, go to the Advanced pane of the preferences, click on Config Editor, search for "pane.persist", right-click on extensions.zotero.pane.persist, select Copy Value, and email that to support@zotero.org with a link to this thread. This will let us try to figure out what happened.

    4) Close Zotero, go to your Zotero profile directory, open prefs.js in a text editor (e.g., Notepad), and delete the line containing extensions.zotero.pane.persist. Re-save the file and start Zotero again and this will hopefully be fixed.
  • stroom
    Tnx! Ctrl-Shift-T did the trick. Is prob. what happened in the first place. I use shortcuts a lot, so I guess I've hit that combination by accident
  • Benassis
    Good evening,

    The tag selector disappeared. I tried 1) to restart Zotero 2) press the command ctrl+shift+T, but the selector keeps disappearing one second after the openning of the Library.
    On the online version, no problem.
    What should I do ?
  • dstillman Zotero Team
    "zotero-tags-splitter":{"state":"dragging"},"zotero-tag-selector-container":{"height":"100","collapsed":"true"}
    @Benassis: Are you saying that Ctrl-Shift-T (or Cmd-Shift-T on a Mac) doesn't cause the tag selector to reappear? Do you see a small bar along the bottom edge of the left-hand pane that you can click or try to drag?
  • Benassis
    Exactly. No small bar appears in that case.
    I tried to reduce the window and slip down the white area of the tag selector, which produced the small bar. But as I clicked on it, the white area reappeared still without any other sign. (No search bar no colour selection, no tags)
  • dstillman Zotero Team
    Did you try this?
    4) Close Zotero, go to your Zotero profile directory, open prefs.js in a text editor (e.g., Notepad), and delete the line containing extensions.zotero.pane.persist. Re-save the file and start Zotero again and this will hopefully be fixed.
  • Benassis
    I don't know how to do it. I didn't see the "prefs.js" in the Zotero profile directory".
  • dstillman Zotero Team
    If you don't see a prefs.js file, you're not looking at the Zotero profile directory. Follow the link for instructions on how to find it.
  • Benassis
    Ok. I found it (in fact it was in "zotero.js"), but I can't delete it : it says that I need an authorisation for that.
  • Benassis
    More precisely, i can't save it.
  • dstillman Zotero Team
    edited September 19, 2019
    No, you’re looking at the wrong file, in the program (not profile) folder, and it’s protected for a reason. The file is prefs.js, and it is absolutely where I say it is. Don’t try to change other files.
  • Benassis
    Ok. I managed to do it, but it changes unfortunately nothing.
    Can I try something else ?
  • dstillman Zotero Team
    Are you sure you did it with Zotero closed? Successfully deleting that line should reset various things in the Zotero interface back to their default sizes. Did that happen?
  • Benassis
    Yes, Zotero was closed and I saw the reseting in the interface, but just after, the tag selector disappeared again.
  • Benassis
    I sent the error report (ID 907681433)
  • dstillman Zotero Team
    edited September 26, 2019
    [JavaScript Error: "TypeError: tagColors.get(...) is undefined" {file: "chrome://zotero/content/containers/tagSelector.js" line: 593}]
    Ah, OK — that's what we needed.

    This should now be fixed in the latest Zotero Beta, and the fix will be included in Zotero 5.0.75. Thanks for reporting.
  • Benassis
    Thanks for helping, it is fixed.
  • dstillman Zotero Team
    This is fixed in Zotero 5.0.75, available now.
  • ansoncall
    FYI I just had the same problem with 6.0.8, but I was able to fix it following dstillman's instructions for editing prefs.js. Thanks @dstillman
  • dstillman Zotero Team
    @ansoncall: That's obviously not supposed to be necessary, though, so if you're experiencing this, we'd want a Report ID for it.
  • ansoncall
    @dstillman I'm not sure I can reproduce the error, as the tag selector seems to be working normally now that I've restarted Zotero. There was one error report that seems to be unrelated, but I submitted it anyway in case it is helpful. Report ID: 224237054
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