word can not open zotero

I have a problem, every time I open Word a message pop up and says " word can not open the document template". What can I do?
  • That would be a Word problem — Zotero's plugin is a standard Word template.

    Go to your Word startup folder and move any files you find to a temporary folder on your desktop, and then restart Word. If the error stops, you can try reinstalling the Zotero plugin from the Cite → Word Processors pane of the Zotero preferences, and then restart Word again.
  • Hi. I have the same problem. I've tried everything: uninstalling both word and Zotero, removing the startup-file and reinstalling, rebooting my PC countless times. What do I do?
  • @ane_katrine_w: If you mean that you're getting the same "Word cannot open this document template" error, that's a problem in Word, as I say above. Beyond removing and reinstalling the extension, the best we can suggest is to reinstall Word or otherwise clean your Word installation.

    If you're having some other problem, please start a new thread and say more.
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