WebDAV error iOS 1.0.1 build 1 (iPhone)

jajcayn
Hey,
I am having a problem with WebDAV sync.
Zotero login: no problem.
I was trying to sync with WebDAV - errors about WebDAV verification error.

Same WebDAV using with Zotero 6.0.1 on macOS - never had any problems. I copy-pasted the WebDAV address, username and password.

Debug ID is D1853603383.

Thanks a lot!

P.S. I also tried it with iPad yesterday, same Zotero version, same error, but forgot to allow debug logging and right now I don't have access to it, will try later today
  • jajcayn
    Just tried with iPad, same error, debug ID D914565733
  • jajcayn
    By the way, if that helps, I am using owncloud WebDAV, courtesy of my institute and for logging in I am using one-time app passwords, i.e. I generate new passcode for each application directly in the owncloud. I generated separate passwords for zotero on my computer (that works flawlessly), and for my iOS devices (none works).

    Also, in the owncloud settings, I can see when was the particular password used and I can see that both iOS devices passes were used, so it seems that the address is correct (since zotero app can reach my owncloud), but then something happens during the authentication process.
  • adamsmith
    are you using https for your webDAV? iOS requires that.
  • jajcayn
    yes, https on all devices
  • dstillman
    May be due to the @ in the path. We'll investigate.
  • jajcayn
    Hey @dstillman, thanks for chiming in. That is kind of my working theory right now of what could be wrong. Thanks!
  • michalrentka
    Hi @jajcayn, can you take a screenshot of your Settings -> Account and send it here or to support@zotero.org?
  • jajcayn
    hey @michalrentka, just sent. Password is of course not visible as iOS does this for screenshots and the address is too long it be visible entirely
  • dstillman
    See our response — we need the full path (via email), since it's cut off in the screenshot.
  • jajcayn
    sorry, I thought you can see the address from the debug log, just sent an email with the full address
  • dstillman
    We generally can, but here the issue is how the '@' is being encoded, so we need to see exactly what you're entering. Got your email. We'll investigate.
  • jajcayn
    Gotcha, that makes sense. Thanks!
  • dstillman
    So it looks like you're just encoding the '@' in the path. Just enter it as '@', not '%40'.
  • jajcayn
    damn, that worked! Sorry I haven’t thought of that, I simply copied the address owncloud gave me for WedDAV access, it itself encoded the “@“. Anyway, thanks for your help! The app reader looks awesome)
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