Zotero Connector doesn't work on PDFs

dstillman Zotero Team
This discussion was created from comments split from: Zotero google extension not working.
  • kfehrer
    I am having the same problem. I switched chrome profiles, and now my zotero extension no longer works for clipping articles. It DOES work on amazon, clipping pages. But does not work to clip PDFs. I do a lot of article grabs, and this is a big problem! (this type of clipping used to work for me, two months ago). I have attempted this on 3-4 different sites. This is one example:

    chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/viewer.html?pdfurl=https%3A%2F%2Fselcenter.wested.org%2Fwp-content%2Fuploads%2Fsites%2F3%2F2021%2F10%2FSEL_Restorative-Practices-Guide.pdf&clen=3194469&chunk=true

    I have tried:
    -uninstalling, reinstalling (no change),
    -uninstalling, restarting computer, reinstallling (no change).
    -trying Zotero on amazon (works for taking snapshot; not pdf capture)

    I am currently running Chrome 97 and version Zotero downloaded last week, so software should be up to date.

    When I hover over the zotero icon, while on the PDF page, I only see the snapshot option. I click it. No response.

    I just tried uninstalling my adobe acrobat extension on Chrome, and I think that solved the problem!
  • dstillman Zotero Team
    @kfehrer: Yes, you weren't viewing the PDFs directly — you were viewing them in the Acrobat extension. (That's the "chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/viewer.html" part of the above URL.) Zotero can only work on PDFs you view directly (e.g., with an https:// URL).
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