avoid unlinking citations

My word document is stored on google drive and is linked to zotero for bibliographic references; when I open the same document from another PC with the same zotero account I loose the citation links .
Do you have an idea to avoid this?
  • Do not open the document with Google Docs. If you need to edit it, download it to the other PC and open it with Word installed on the computer.
  • I do not. I download the word doc, work on it with zotero on my pc at home ,and re upload it on the drive . In my office when I downlod it and open zotero, the bibliographic links disappear.
  • Can you describe in full detail what you do at each step? Particularly, how do you upload and how do you download the file? Does it unlink if you upload and download on the same PC?
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