Zotero desktop app does not recognize online library- says username /passwd not Ok

margitae
I did copy past username and password, so that is NOT the problem

1616330060
  • dstillman Zotero Team
    edited September 13, 2021
    There's really no other answer. Go to the Sync preferences, delete both fields completely, restart Zotero for good measure, and then reenter them again. Make sure you're typing or copying completely, without leading/trailing spaces, etc.

    If you're still having trouble, provide a Debug ID for a Sync attempt that gives you an error. (Your password won't be logged.)

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