Connector Firefox and Chrome not accessible
I'm running Firefox 89.0.2 and Zotero 5.0.96.2
There are two extensions (Ghostery an ad-blocker and Webex meetings) alongside Zotero. There are two plugins (a codec for Webex and decription module from Google)
When I click on 'save to zotero' the window appears but is minimized at the bottom of the screen. I can see the thumbnail but cannot maximize it or use it in anyway. This has happened for a while. So I used the plugin in Chrome as an alternative.
Chrome has the following extensions enabled: Adobe Acrobat, Cisco Webex Extension, Google Docs Offline, Zotero. For apps: Chrome apps (Docs, Sheets and Slides).
Chrome has now started to behave in the same way as Firefox (a minimized inaccessible window).
This is super tiresome. Please advise on how to test / narrow down the problem and fix.
Thanks!
There are two extensions (Ghostery an ad-blocker and Webex meetings) alongside Zotero. There are two plugins (a codec for Webex and decription module from Google)
When I click on 'save to zotero' the window appears but is minimized at the bottom of the screen. I can see the thumbnail but cannot maximize it or use it in anyway. This has happened for a while. So I used the plugin in Chrome as an alternative.
Chrome has the following extensions enabled: Adobe Acrobat, Cisco Webex Extension, Google Docs Offline, Zotero. For apps: Chrome apps (Docs, Sheets and Slides).
Chrome has now started to behave in the same way as Firefox (a minimized inaccessible window).
This is super tiresome. Please advise on how to test / narrow down the problem and fix.
Thanks!
Here is the link:
https://stanworth.site/james_stuff/dead_zotero.pdf
I've tried reinstalling and disabling extensions without any success. It was happening even before Cisco added its extension.
I've also tried re-building the Firefox profile - but the problem persists.
Any other thoughts? I would really like to get this going again. Is there a work-around without using this plugin for the short-term?
If I am on the journal page then I can click "save to Zotero" and it will save to my library. However, if I'm in Google Scholar and the window to choose references opens then it won't work (since I cannot get the window to to maximize).
Any new ideas, please? :D
Presumably the browser must be throwing an error that is logged somewhere?
Well by definition is must do becuase it is interfacing with parts of my system.
"we're just opening a window in the browser."
So the window is appearing but not fully opening - so will Zotero be throwing an error, my browser or windows?
"is clearly with window management in your installation of Windows"
Something obscure presumably is happening here? My installation of Windows 10 is factory and I've not done any customization. Is this window's behavior controlled by Windows or by the Browser?
If the claim is this is not Zotero then should I be looking for help on Microsoft Windows support site?
If the window is controlled by the browser then presumably I should go to Firefox?
If you're saying this happens in both Chrome and Firefox, it wouldn't have anything to do with those browsers either and you should ask Microsoft for help.
You should test with Firefox and if it works fine there then it's likely a Chrome-Windows bug, although I tried searching for something like this on the Chrome bugtracker and found nothing