Installation - view on screen is not interactive

I have followed the instructions for downloading, working from zotero.org and also from "Zotero for Genealogy" - but I cannot see the expected screen with the 4 interactive panes. Tried this three times and my view is a blank page with My Library top left and nothing else.
Any help would be appreciated. Thank you.
  • Are you using some guide? Could you link to that? Maybe it is outdated.
  • my view is a blank page with My Library top left and nothing else.
    Depending on exactly what you mean by "blank page" that is what an empty Zotero library looks like, though
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