Upgrade StorageSuddenly i can't add a citation into word document.
I used Zotero previously smoothly. but suddenly today, I can't able to add any citation into a word document. whenever I try to add, it shows me "Zotero experienced an error updating your document"
now, what should I do?
Report ID: 1890121619
now, what should I do?
Report ID: 1890121619
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dstillman Zotero TeamIf it works in a new document but fails in a specific existing document, see the troubleshooting steps linked from that dialog.
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Sny17no, it doesn't work in a new document also.
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adomasven Zotero TeamWhat's the full version number of Word that you are running?
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Sny17MSO (15.0.4420.1017) 32-bit
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adomasven Zotero TeamAre you able to upgrade to a 64-bit client? The version of Word you are running has been released on June 8th and could very likely be the culprit.
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adomasven Zotero Team@Sny17 Oh no, sorry. That's actually a pre-release version number for Word 2013. You need to update Word to a current version first.
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JadepctI have the same problem.. Tell me if you find the solution :'(
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adomasven Zotero Team@Jadepct what version of Word are you running?
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JadepctThe last one! @Sny17 step 6 works for me (just in case)
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