I have the same or a related problem. I have followed the extra step suggested above but still get an error.
Steps to reproduce:
1. Start Zotero 2. Open Google Document in Firefox or Chrome 3. Check Google document has Zotero citations and Zotero extension can edit them. 4. Create new copy of Google Doc. 5. Select Zotero Menu 6. Select "Switch Word Processors" 7. Select File Menu 8. Select Download As Microsoft (docx) 9. Save file 12. Open Word processor 13. Open File 14. Select refresh Zotero button 15. Get pop: Would you like to restore the Zotero citations in this document for use in LibreOffice? 16. Select restore citations 17. Pop up: Zotero integration "Zotero experienced an error updating your document.
The same thing happens if saving as an ODT Steps: after step 7 above 8A. Select Download as Open Document Format (odt) 9A. Save file 12A. Open Word processor 13A. Open File 14A. Select refresh Zotero button 15A. Get pop: Would you like to restore the Zotero citations in this document for use in LibreOffice? 16A. Select restore citations 17A. Pop up: Zotero integration "Zotero experienced an error updating your document.
To recap, this error occurs using Google documents in Firefox but also in Chrome, and whether the document is saved as .docx or .odt
The error log reads: [JavaScript Error: "WebSocket connection closed: 1006 "] [JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
Can you reproduce this with a smaller version of the same document? Say if you cut your original Google Doc to a couple of pages? If so, can you share the cut-down failing version with support@zotero.org?
The file imports fine for me, after saving it as .odt with LibreOffice 6.4.0.3. You should use .odt for LibreOffice and .docx for Word. .docx for LibreOffice won't work. What version of LibreOffice are you using?
Upgrade Storage
Steps to reproduce:
1. Start Zotero
2. Open Google Document in Firefox or Chrome
3. Check Google document has Zotero citations and Zotero extension can edit them.
4. Create new copy of Google Doc.
5. Select Zotero Menu
6. Select "Switch Word Processors"
7. Select File Menu
8. Select Download As Microsoft (docx)
9. Save file
12. Open Word processor
13. Open File
14. Select refresh Zotero button
15. Get pop: Would you like to restore the Zotero citations in this document for use in LibreOffice?
16. Select restore citations
17. Pop up: Zotero integration "Zotero experienced an error updating your document.
The same thing happens if saving as an ODT
Steps:
after step 7 above
8A. Select Download as Open Document Format (odt)
9A. Save file
12A. Open Word processor
13A. Open File
14A. Select refresh Zotero button
15A. Get pop: Would you like to restore the Zotero citations in this document for use in LibreOffice?
16A. Select restore citations
17A. Pop up: Zotero integration "Zotero experienced an error updating your document.
To recap, this error occurs using Google documents in Firefox but also in Chrome, and whether the document is saved as .docx or .odt
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
Can you reproduce this with a smaller version of the same document? Say if you cut your original Google Doc to a couple of pages? If so, can you share the cut-down failing version with support@zotero.org?
To be clear, the problem persistently occurs whether I download as .odt or .docx.