Zotero encountered an error while updating the document

ID 1175370557
I insert any document in word, and always prompt zootero to make an error when updating the document. The system is 10.15.7, the word version is 16.25, and the zootero version is 5.0.96.1.
I'm sure it's not the system version or the word version,
Because my other friend's system is 10.13 and the word version is 16.18.
Can someone help me
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