web storage - failure to sync as expected

GuyEakin
edited March 30, 2021
Debug ID: D534277802

URL for group, and affected item: https://www.zotero.org/groups/2585324/lipedemafoundation_library/items/FWEBCJYM/attachment/JB65MPMF/item-details

issue:
The indicated file is saved to zotero locally on "computer A" and opens as expected from the local desktop client. After sync, the file is listed in the browser based zotero, but cannot be opened/downloaded. It does not sync to computer "B".

Papership app gives an error message "Document not found error 404" when accessing the file from the app.

I have followed https://www.zotero.org/support/debug_output#debug_output_logging
and still having trouble.


  • dstillman
    We'd need a Debug ID after resetting file sync history, as per the Files Not Syncing instructions.
  • GuyEakin
    Sorry, I could have positioned that better --- it's in the original post, but
    Debug ID: D534277802
  • dstillman
    edited March 30, 2021
    No, I saw that, but it doesn't show the first sync after resetting file sync history.
  • dstillman
    @GuyEakin: Actually, simpler answer — you have file syncing disabled for groups.
  • GuyEakin
    whoops. ok. trying again
    order or operations was
    reset sync -> debug enabled -> sync -> open pdf --> submit debug

    D439983394
  • dstillman
    See above.
  • GuyEakin
    Thank you -- so strange in that it was previously enabled and working fine. I'll chalk it up to user error, but is there any circumstance in which those preferences might change? Thanks you for catching that.
  • dstillman
    No, no way for that to change automatically. File syncing defaults to on, so if anything it would be reset to enabled.
  • GuyEakin
    Ok, then I'm left to blaming my cat, kids, or gremlins. Thanks for being so responsive.
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