Word integration crashes - Report ID 95943338
JavaScript Error: "The RPC server is unavailable."
In a clean document, after adding some text (1.5 pages) and a couple of references in APA 7th ed, Zotero prompts with"Zotero experienced an error updating your document." After clicking the prompt box, the document crashes. Sometimes also Word itself crashes.
Word 2102, Zotero 5.0.96, Windows 10
Depending on the document, I also get error messages about illegal javascript function calls. The test document resides on the Desktop.
I have now spent several days trying to locate the problem. The crash seems to be generated by javascript bug (uncatched exception) but it might have something to do with Word styles that I have to use in the document. In any case, this makes Zotero unusable.
At first, I though the problem was with Word pagination as it seemed that reducing footnotes to less than 4 lines solved the problem. The error, however, is reproducible with a short document with no footnotes.
In a clean document, after adding some text (1.5 pages) and a couple of references in APA 7th ed, Zotero prompts with"Zotero experienced an error updating your document." After clicking the prompt box, the document crashes. Sometimes also Word itself crashes.
Word 2102, Zotero 5.0.96, Windows 10
Depending on the document, I also get error messages about illegal javascript function calls. The test document resides on the Desktop.
I have now spent several days trying to locate the problem. The crash seems to be generated by javascript bug (uncatched exception) but it might have something to do with Word styles that I have to use in the document. In any case, this makes Zotero unusable.
At first, I though the problem was with Word pagination as it seemed that reducing footnotes to less than 4 lines solved the problem. The error, however, is reproducible with a short document with no footnotes.
I was able to copy the 1.5 page document onto Word blank template doc, with a couple of the custom styles, and the error went away. So probably an interaction with styles and something else. I noticed earlier that the crash also happened without inserting Zotero references, simply by editing long footnotes or other text (which had already many citations inserted). In that case, at the time of crash, Word kept on flickering between pages. Could Zotero have problems in locating the citation if pagination is not stable?
The error messages are different, in Report ID 771381956, but start with RPC.
Recent Word update notes suggest that they have fixing some issues with Word hanging/freezing. I don't know more details about that, but that suggests that there may be more bugs to fix (or related bugs introduced) as part of Word updates.