Error when adding citations (Report ID 1474897952)
Hey all,
I've been struggling with Zotero now for a couple of weeks unfortunately...
There is often this issue, that if I add a citation, an error appears, leading me to the bug-fixing website, where I already tried all steps before entering a new post.
So whenever I add a citation, the error occurs and most of the time, my entire list of references disappears in the document. I tried switching off the mode where it saves my document on OneDrive, copied it into a new document, switched citation styles, etc. I even updates ALL citations manually and even updated the list of references.
Still I receive errors whenever I cite something.
Please help me!
I am
I've been struggling with Zotero now for a couple of weeks unfortunately...
There is often this issue, that if I add a citation, an error appears, leading me to the bug-fixing website, where I already tried all steps before entering a new post.
So whenever I add a citation, the error occurs and most of the time, my entire list of references disappears in the document. I tried switching off the mode where it saves my document on OneDrive, copied it into a new document, switched citation styles, etc. I even updates ALL citations manually and even updated the list of references.
Still I receive errors whenever I cite something.
Please help me!
I am
We'd also want to know your full, exact version of Word.
I've been trying all troubleshooting steps so far. I even started a completely new document and copied and pasted the text without the citation and added it manually but the error still occurred.
My Word Version is: 16.46 (21021202)
I have provided an excerpt of my document via Email.
Thank you for your support.
If you're not, we'd want the exact steps you're taking to reproduce the problem in that document excerpt.
Make sure you're working off a local document, not a document stored in OneDrive. (I'm not sure what you mean by "the mode where it saves my document on OneDrive", but the point is just that you want to be working on a purely local file — e.g., on your desktop.)
I had the document saved offline and online (that is when the problem first occurred), however, once I started a new document and pasted my text and added citations separately, it still did not work properly.
When I add citations, I go over the Zotero-option in word to add a citation. Sometimes I choose the classic view, where all sources are listed, sometimes I go over the bar, where I have to type in the source manually. I then add the page number(s) and press "enter" for it to add. That's where the error sometimes occurs, and sometimes, it doesn't. It just pops up a window, which asks me to display the debugging website yes/no and I sometimes opened the website and sometimes not.
As I said, I followed all steps on the website to identify the problem. I'm not sure, but since I had this issue with a completely new document, it may be a problem with the program itself...?
If you need any more info, let me know.
Thank you in advance.
I hope I could clarify the issue a bit more.
Steps taken:
-Without enabling Debug logging-
Open new document (offline only) -> Copy Paste Text only (without citations) -> Chose citation style -> added citations separately -> Added Bibliography -> Copy Paste Text only (without citations) -> Chose citation style -> added citations separately -> Error occurred
-With enabled Debug logging-
Open new document (offline only) -> Copy Paste Text only (without citations) -> Chose citation style -> Error occurred
As requested, here ist the Debug ID D1195157824
During the debug logging, I wasn't even able to add a citation as the problem already occurred while choosing the citation style.
The test document was saved offline on my desktop.
My Mac is the MacBook Air 13-inch, 2017 with the macOS Catalina, Version: 10.15.7
- currently 42 pages
- 144 citations in the text and
- 35 references in my list of references
"Is the problem always intermittent or can you reproduce it consistently with some documents?"
--> The problem can be reproduced with several test documents, but not with every citation I tried to add.
"Can you reproduce the problem without copying the text of your existing document into a new doc?"
--> I reproduced the problem with another test document (saved offline on my desktop) and this time I typed the text and added citations.
I had this one logged with another Debug ID: D2086837151
I will send you the document separately.
1. Restarting your Mac
2. Closing any unnecessary apps
3. Updating to the latest version of macOS
4. Updating to the latest version of Word
I will try the suggested steps, maybe they will help.
I thank you very much for the support, I appreciate the effort. :)
It turned out to be a problem with an unfinished update. Yesterday I updated the Zotero program and got the message to restart Word, in order for it to work. And that's when I got the idea, that I probably didn't do it the last time, I had an update, so the program was not able to finish the update.
Now it's all working perfectly again.
This is only for your information. No further help is needed from my side.