Zotero integration error in Word 2011 for Mac

edited January 29, 2021
Hi,

I work on Word 2011 on Mac and am experiencing problems to use Zotero.

The error message is the following: "Zotero experienced an error updating your document. Would you like to view troubleshooting instructions?".

The problem occurs in new document with no citations in. The problem began while working on a document with a dozen citations without a bibliography.

I am using the latest ver. 5.0.96.

In order to solve the problem, I reinstalled the zotero program, reinstalled the plug in the start up folder, and restarted the laptop each time to check whether it is improved.

If you could provide any solutions to this problem, that would be great. Many thanks.

  • Created error report: 1577606372
  • What exact version of Word 2011?
  • It is 14.7.2. I updated the word in attempt to fix the problem. Same problem occurred in 14.5.0.
  • FYI I use macOS Mojave 10.14.6
  • Could you generate a Debug ID and post it here for an attempt to use the plugin? Click through any error messages you get before submitting.
  • Here it is. D1003077793
  • dstillman Zotero Team
    edited January 29, 2021
    Thanks. This should be fixed the latest Zotero beta. Please try that and let us know. (You're on the beta already, so you can just update via Help → "Check for Updates…".)
  • I confirm that it works again. :-) What a relief! Thank you so much.
  • Great. The fix is now available in Zotero 5.0.95.3. Sorry for the trouble, and thanks for reporting it.

    To explain, this was a bug in 5.0.95.2, released a few hours ago with a workaround for a macOS bug on M1 Macs.

    (Also note that Word 14.7.7 is the latest version of Word 2011. Doesn't matter for this, but that's what you want to be running.)

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