Unable to add/edit citations to existing Word document

Report ID: 1696370810

I had no issue creating my initial manuscript with in-text citations and bibliography. I sent the paper for review and now at the direction of the reviewer need to add some citations. Unfortunately, when I attempt to add new citations to the paper, Zotero now begins labeling it as "1" and does not incorporate it into the existing citations. I found this site and have followed all 10 troubleshooting steps and continue to have the same problem. (https://www.zotero.org/support/kb/debugging_broken_documents)

I am using Word 16.45 for Mac running OS Mojave 10.14.6 and have Zotero 5.0.95.

Do you have any other suggestions?
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