Error saving from Springer

dstillman Zotero Team
This discussion was created from comments split from: Cannot get the data from Springer.
  • MarieSemaan
    Hello i am trying to use "save to zotero" but it gives me this error:''une erreur s’est produite lors de l’enregistrement de ce document. Consultez Résoudre les problèmes de convertisseur pour davantage de précisions.''
    then leave me this link: https://www.zotero.org/support/troubleshooting_translator_issues

    i have tried all of them but i still have this problem. I used "save to zotero" with other databases (sciencedirect, pubmed, scopus, webofscience and did not face this problem. what shall i do in this case?

    Thank you
    Marie
  • adamsmith
    Run through the troubleshooting on that link and if that doesn't work, provide all the information requested in the last step.

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