Error saving from Springer

This discussion was created from comments split from: Cannot get the data from Springer.
  • Hello i am trying to use "save to zotero" but it gives me this error:''une erreur s’est produite lors de l’enregistrement de ce document. Consultez Résoudre les problèmes de convertisseur pour davantage de précisions.''
    then leave me this link:

    i have tried all of them but i still have this problem. I used "save to zotero" with other databases (sciencedirect, pubmed, scopus, webofscience and did not face this problem. what shall i do in this case?

    Thank you
  • Run through the troubleshooting on that link and if that doesn't work, provide all the information requested in the last step.
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