Zotero doesn't start with Word

Amorphing
Hello,

I'm using MS Office Word 365 student version, I've already used zotero for a year and didn't have any issue.
But since, I rebooted my computer and yesterday I tried to install zotero to using it with word.
Zotero installation is OK, I've been able to link my account and get back all my folders, but it doesn't linked with word.
The add-in is recognize by Word, I can access to the Zotero tab in word but when I try to add a citation, I see an error message.
Zotero.dotm is installed in my startup folder and when i run the file, I can use zotero well with word.
Can someone help me to make word run the file itself ? I cheked the options in Word and the startup folder match with the folder where zotero.dotm is intalled.

Thank you.

Bellow a french version, because my english isn't perfect :

J'utilise Office 365, version étudiante et je voudrais relier mon logiciel avec Zotero, je l'ai déjà fait auparavant et cela fonctionnait très bien?.
Zotero fonctionne très bien, j'ai pu récupérer mes fichiers, et l'onglet "Zotero" est affiché dans Word.
Le problème c'est que je ne peux pas utiliser les fonctionnalités de zotero dans word car j'ai un message d'erreur.
SI je lance zotero.dotm manuellement, cela fonctionne bien mais c'est quand je lance word directement que je ne peux pas acceder aux fonctionnalités de l'onglet.
Le Startup Folder de word est le même que celui où zotero.dotm est installé.
  • dstillman Zotero Team
    when I try to add a citation, I see an error message
    What error message? Can you provide a Report ID?
  • Amorphing
    Nope, no Report ID.

    In french it said
    "Erreur d'intégration de Zotero
    Zotero a rencontré une erreur lors de la mise à jour de votre document."
    Wich mean ish :
    "Zotero's integration error
    Zotero meant an error during the update of your document"
  • dstillman Zotero Team
    No, we need a Report ID. I linked to instructions.
  • Amorphing
    Indeed, sorry for misunderstanding.

    [JavaScript Error: "An unhandled exception occured. [getDocument:\vboxsvr\adomas\zotero\word-for-windows-integration\build\zoterowinwordintegration\document.cpp]"]
  • dstillman Zotero Team
    That's still not a Report ID.
  • Amorphing
    ID : 792588118
  • dstillman Zotero Team
    Does it work in a completely new document?

    If so, see Troubleshooting Errors in Word Processor Documents for your existing document.

    If not, check to make sure you're not running either Zotero or Word as Administrator:

    https://superuser.com/questions/1213101/check-if-an-app-is-running-as-admin
  • Amorphing
    It was with all documents.

    I tried to run Word as administrator but I didn't try with Zotero, this fixed the trouble. I feel very stupid...
    Thank you for your help !
  • dstillman Zotero Team
    No, I'm saying the opposite. Neither should be run as Administrator. You need to fix things so that neither is running as Administrator when you start them normally.
  • Amorphing
    Indeed, when I run both programs without the adminstrator's rights, it also work.
    But I think I configured Word to always run as administrator sometimes ago because I encoutered some issues without it. I can't remember why and when I did that, but for now I will disable the admin's rights, and if I've got new issues I'll try to fix Word.
    Unless you think that's not the right thing to do ?
  • dstillman Zotero Team
    You shouldn't run any programs as administrator — it's a security risk.
  • Amorphing
    Ok. Thank you for advising and helping

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