New Web Library not displaying items (on main page and some collections) and error messages

esmag
The "New Web Library Beta" display usually works well, but for one group library it stays blank with several messages on the right hand corner ("Error
Unable to communicate with Zotero server. Please check your connection."). It is allright though when we click on some of the collections: why is it not always working ?

Is this a bug of the New Web Library and is there something to know to get rid of these error messages and get a proper display of items ?

There is no problem when we revert to the Old Web Library.
  • esmag
    There is also another kind of error message displaying : "Received error from Zotero server: An error occurred."
  • tnajdek
    This sounds like it might be a bug but we would need more info to investigate.

    Could you please open browser console (Ctrl + Shift + J or Cmd + Option + J on macOS), load the problematic library, take a screenshot with browser console visible, upload it somewhere (e.g., Dropbox), and provide a link here? You can also email to support@zotero.org with a link to this thread if that's easier.
  • tnajdek
    Thank you for sending over the screenshot. Indeed this is a bug in the new web library, thi particular issue seems to be related to the actual name of the group, we're working on a fix.
  • tnajdek
    This issue should be resolved now, thank you for your help tracking it down.
  • esmag
    Thank you very much, the library displays correctly now!
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