Upgrade StorageError running pdfinfo.exe
I have been struggling to get Zotero to index all of my files. When I run "Rebuild index" on the unindexed PDFs and display the debug (D2104877960), I get this:
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(3)(+0000001): Indexing item 1/63V7344M
(3)(+0000007): Running C:\Program Files (x86)\Zotero\pdfinfo.exe 'C:\Users\username\Zotero\storage\63V7344M\filename.pdf' 'C:\Users\username\Zotero\storage\63V7344M\.zotero-ft-info'
(1)(+0000046): Error running C:\Program Files (x86)\Zotero\pdfinfo.exe
(1)(+0000000): Error: C:\Program Files (x86)\Zotero\pdfinfo.exe returned exit status 99 Error: C:\Program Files (x86)\Zotero\pdfinfo.exe returned exit status 99 observe@chrome://zotero/content/xpcom/utilities_internal.js:889:27 From previous event: Zotero.FullText</this.indexItems@chrome://zotero/content/xpcom/fulltext.js:555:15
(3)(+0000001): Running C:\Program Files (x86)\Zotero\pdftotext.exe '-datadir' 'C:\Program Files (x86)\Zotero\poppler-data' '-nopgbrk' '-l' '20000' 'C:\Users\username\Zotero\storage\63V7344M\filename.pdf' 'C:\Users\username\Zotero\storage\63V7344M\.zotero-ft-cache'
(1)(+0000052): Error running C:\Program Files (x86)\Zotero\pdftotext.exe
(1)(+0000000): Error: C:\Program Files (x86)\Zotero\pdftotext.exe returned exit status 1 Error: C:\Program Files (x86)\Zotero\pdftotext.exe returned exit status 1 observe@chrome://zotero/content/xpcom/utilities_internal.js:889:27 From previous event: Zotero.FullText</this.indexItems@chrome://zotero/content/xpcom/fulltext.js:555:15
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I uninstalled and reinstalled Zotero, and do not have any third-party antivirus utilities installed. I checked the Zotero directory and can verify that the pdfinfo.exe and pdftotext.exe files are the files that came with the Zotero reinstall I just completed.
Any suggestions? Thanks.
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(3)(+0000001): Indexing item 1/63V7344M
(3)(+0000007): Running C:\Program Files (x86)\Zotero\pdfinfo.exe 'C:\Users\username\Zotero\storage\63V7344M\filename.pdf' 'C:\Users\username\Zotero\storage\63V7344M\.zotero-ft-info'
(1)(+0000046): Error running C:\Program Files (x86)\Zotero\pdfinfo.exe
(1)(+0000000): Error: C:\Program Files (x86)\Zotero\pdfinfo.exe returned exit status 99 Error: C:\Program Files (x86)\Zotero\pdfinfo.exe returned exit status 99 observe@chrome://zotero/content/xpcom/utilities_internal.js:889:27 From previous event: Zotero.FullText</this.indexItems@chrome://zotero/content/xpcom/fulltext.js:555:15
(3)(+0000001): Running C:\Program Files (x86)\Zotero\pdftotext.exe '-datadir' 'C:\Program Files (x86)\Zotero\poppler-data' '-nopgbrk' '-l' '20000' 'C:\Users\username\Zotero\storage\63V7344M\filename.pdf' 'C:\Users\username\Zotero\storage\63V7344M\.zotero-ft-cache'
(1)(+0000052): Error running C:\Program Files (x86)\Zotero\pdftotext.exe
(1)(+0000000): Error: C:\Program Files (x86)\Zotero\pdftotext.exe returned exit status 1 Error: C:\Program Files (x86)\Zotero\pdftotext.exe returned exit status 1 observe@chrome://zotero/content/xpcom/utilities_internal.js:889:27 From previous event: Zotero.FullText</this.indexItems@chrome://zotero/content/xpcom/fulltext.js:555:15
=============
I uninstalled and reinstalled Zotero, and do not have any third-party antivirus utilities installed. I checked the Zotero directory and can verify that the pdfinfo.exe and pdftotext.exe files are the files that came with the Zotero reinstall I just completed.
Any suggestions? Thanks.
You can try opening up a cmd prompt and running pdfinfo or pdftext without arguments to see whether you can run them normally and, if not, whether there's a clearer error message.
pdftotext shouldn't have been affected, though, so if you're still seeing that after upgrading to 5.0.92, that's likely a separate issue. That might happen if the PDF is password-protected. If it's working in general but you're seeing this for a specific non-password-protected PDF, you can email it to support@zotero.org with a link to this thread and we can take a look.