Error saving with Wiley Online Library
Trying to import from Wiley Online Library I get an error
"An error occurred saving with Wiley Online Library. Attempting to save using Atypon Journals instead."
But then nothing happens, i.e., import fails completely. (and the little notification message stays on the site until refreshing)
Some people had reported this last year, see here
https://forums.zotero.org/discussion/77276/connector-not-working-with-wiley-website
and here
https://forums.zotero.org/discussion/77655/zotero-connector-failed-on-wiley-journal
Some examples of papers that don't work:
https://onlinelibrary.wiley.com/doi/10.1111/cob.12406
https://anthrosource.onlinelibrary.wiley.com/doi/full/10.1111/aman.13471
(for me at the moment no Wiley import works.)
Any help figuring out what's wrong much appreciated.
"An error occurred saving with Wiley Online Library. Attempting to save using Atypon Journals instead."
But then nothing happens, i.e., import fails completely. (and the little notification message stays on the site until refreshing)
Some people had reported this last year, see here
https://forums.zotero.org/discussion/77276/connector-not-working-with-wiley-website
and here
https://forums.zotero.org/discussion/77655/zotero-connector-failed-on-wiley-journal
Some examples of papers that don't work:
https://onlinelibrary.wiley.com/doi/10.1111/cob.12406
https://anthrosource.onlinelibrary.wiley.com/doi/full/10.1111/aman.13471
(for me at the moment no Wiley import works.)
Any help figuring out what's wrong much appreciated.
https://www.zotero.org/support/troubleshooting_translator_issues as they apply and provide a debug ID for a failed save attempt (as per the last step) if none of them help?
Following instructions on the troubleshooting page, I've tried all (applicable) steps but nothing helped.
Thus here my debugging info:
URLs that don't work:
https://onlinelibrary.wiley.com/doi/10.1111/cob.12406
https://anthrosource.onlinelibrary.wiley.com/doi/full/10.1111/aman.13471
Debug ID: D121819482
Popup: "An error occurred saving with Wiley Online Library. Attempting to save using Atypon Journals instead."
Then nothing happens.
Name of translator: "Wiley Online Library".
Thanks for looking into this!
@jandavid, on that page, if you go to Tools → "Export citation" and choose "BibTeX" and "Indirect import", and then click Download, what do you see?
Sorry, did you mean the Firefox Tools menu? I don't see "Export citation" there.
But the Firefox Tools menu only shows me
Downloads
Add-ons
Web developer, and
Page Info
Also, in regards to @adamsmith's comment, I tried to allow all cookies in the Firefox preferences, then reloaded the Wiley tab and I'm still getting the same error.
When I do that I get the raw BibTeX entry.
@article{doi:10.1111/cob.12406,
author = {Grannell, Andrew and le Roux, Carel W. and McGillicuddy, Deirdre},
. . .
(all the intervening lines)
. . .
}
But when I return to the Wiley article page I get the error.
When I reload the page I then get the error popup.
Have you tried from a different browser?
Thanks for your help, it's very much appreciated :)
OK, so I have now installed a new empty Firefox profile, with noting except for the Zotero Connector.
Still the same problem :(
Here's a new debug ID D2139955896 with the new profile, in case it is of any help ...
Oh, and I don't have Chrome installed, so won't be able to test that.
None of this seems to make any difference. Any other idea what could be wrong?
likewise at a loss what else to try ...
I then manually reconfigured it the way I had it, testing frequently after every setting and every added add-on. I'm now back to (I believe) exactly the same configuration that I had before things broke. And it still works. So I can't say I figured out what caused the issue, but glad it's fixed.
The only thing I can say is it was not with the Zotero connector but with Zotero itself (I did not uninstall/reinstall the connector). Still puzzled wha the problem could have been.
Thanks for all your help.
You did have an outdated version of the Wiley translator, suggesting that there could be a problem updating translators in your Zotero. But even that shouldn't really be relevant — the only update to the Wiley translator since yours was a few days ago, and it wouldn't have affected this.
In any case, there was certainly no need to reinstall or delete the Zotero folder (which folder?), and that's not something we recommend doing unless we explicitly suggest it here, which is very rare. The only thing that really could've even possibly affected this, if you mean that you deleted your Zotero data directory, is the 'translators' folder, and that would've been cleared if you reset translators, which was one of the troubleshooting steps I linked to above.
If you saw I had an outdated version of the Wiley translator, then that must have been the problem.
Because I precisely didn't do step 13 in the troubleshooting guide as I thought that wasn't applicable in my case. It says "In rare cases where you're seeing a webpage icon on all sites or saving is failing on all sites ..." I didn't see any webpage icon and it was also only the Wiley site where saving was failing. And it also says "This isn't necessary as a regular troubleshooting step" so I skipped that as I didn't think that would have anything to do with it.
Hence I went ahead and just deleted the whole thing (yes, the Zotero data directory – I then restored things step by step) as I just couldn't figure out what was wrong – so that cleared it up. Might have not been necessary, but, oh well.
So glad it's fixed now...