word (2002) plugin not working

Hello,

I use word 2002, windows 7, and the zotero plugin use to work just fine after I followed the steps of FAQ. However, recently I formated my PC and the zotero plugin does not appear. I have tried to reinstall zotero and have made sure that 'zotero.dotm' is present at C:\Users\::username::\AppData\Roaming\Microsoft\Word\Startup
as advised on the FAQ. I have also tried to delete 'extensions.json'
Any ideas of what the problem might be?

Thanks in advance

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