No internet connection error message- Syncing Problem
My Zotero application and online library are no longer syncing information. Also, my Zotero app is no longer syncing period. Every time I try restart my syncing with re-entering my username and password, I receive an error message saying :
Error connecting to server. Check your internet connection.
However, my internet connection is great and running smoothly. I looked online for answers on how to solve this problem, but all suggestions honestly confused me.
Any suggestions or insight to my problem is GREATLY appreciated! I am using Google Chrome for my Zotero if that helps.
Error connecting to server. Check your internet connection.
However, my internet connection is great and running smoothly. I looked online for answers on how to solve this problem, but all suggestions honestly confused me.
Any suggestions or insight to my problem is GREATLY appreciated! I am using Google Chrome for my Zotero if that helps.
If there is a help/support Zotero team I can talk to or additional advice would greatly appreciate it! Thanks
If you're on an institutional network, you should show that page to your IT department or helpdesk, as they would have the necessary information to fix it.
If you're not on an institutional network, there's a good chance that security software is interfering, but that's also not something we'd be able to help with. In any case, you should check your system proxy settings to see what they say.
Note that your using Chrome is irrelevant — the Firefox part is simply referring to the Firefox proxy setting documentation, which is also applicable to Zotero if you need to override the system proxy settings.
Also, which operating system?
I have a Mac and use Avast security.
Not sure if that's relevant.
Any help would be gratefully received.