Installation could not be completed because an error occurred. Please ensure that Microsoft Word is
I have Zotero installed on my computer, but I cannot get the Zotero tab to show up in Word. It keeps giving me the above error code whenever I try to install it. Any help would be greatly appreciated!
If you just start up Word and open a new document, do you see the Zotero toolbar? Can you insert a citation?
(Finder is the name of the file manager on a Mac (and has been since the 1980s) — you can see it listed as the application name in the menu bar when you click on your desktop. This doesn't have anything to do with the search bar, which is Spotlight.)
OK, well, this is a PC, so I am not sure what's going on.
I went back and went through the whole process with the RIGHT instructions, and still nothing. When I copied and pasted that pathway (I copied the one from the bottom of that instruction page for Word) and it told me it could not find the file/folder.
I go through step 2, and it doesn't work, so I go onto step 3, or manual installation
- I go to my C Drive
-Open Program Files (x86)
- Open Zotero file
- Then opened extension\zoteroWinWordIntegration@zotero.org
- There is no copy of zotero.dotm, only Chrome, components, defaults, install, resources (these are the folder names)
- I move onto "download zotero.dotm, and it then opens up a Word document. The Zotero Toolbar is there when I open a NEW document, but when I open up the document that I need Zotero to work in, its not there. Only appears in a new document right after I download it. And after a period of time, it doesn't appear in new documents either.
But you don't need to download it — you just need to look in the correct folder above.
-once I go into extensions\zoteroWinWordIntegration@zotero.org\install I have 2 files. I right click both and select properties - still no idea which one is "zotero.dotm". There are several tabs here; which one am I needing to look at? From all the info here, I see nothing about a zotero.dotm file.
- Identified the dotm
- Word start up instructions: I did all of this: Click File tab in the Word ribbon and then click Options. In Word Options, click Advanced. Under General, click File Locations. The Startup folder should be listed there. Select it and click Modify. Placing the cursor in the location bar at the top of the window will allow you to copy the complete (C:\Programfiles(86x)\zotero\extension\zoteroWinWordIntegration@zotero.org\install) This was the whole pathway I copied and pasted into the location bar in the modify window. Then it gives me this error:
"Modify Location Error: C:\Programfiles(86x)\zotero\extension\zoteroWinWordIntegration@zotero.org\install The folder name is not valid"
You should set that back to the default location.
Ok...well, I followed the instructions and once I clicked "modify" I placed the cursor in the location bar. Then I pasted what I copied.
I never set up any Startup folder, so I am not sure what you mean there.
I guess I don't understand what I am doing wrong, since I have been following the instructions. I go line by line, and I am reporting back to you what is happening at each step.
I will try the default location.
So just go through the default location instructions? Because I tried that, and it told me that pathway was also incorrect. The only thing I typed in there was my user name.
You left a link for "default location" to fix the Start up window thing. Is that what I should do?
C:\Users\::username::\AppData\Roaming\Microsoft\Word\Startup
This is the pathway I need to set the default startup location, correct? where do I enter this?
::username::
with your windows username in the path above.My start up folder does have Zotero in the pathway, and I am trying to reset to default location, which is the question I posted last. Where do I paste that pathway? Because when I go to the "Modify" in the "start up" folder, this is the pathway that shows up: C:\Program Files (x86)\Zotero
When I paste this pathway with my username: C:\Users\::username::\AppData\Roaming\Microsoft\Word\Startup
it tells me it is not a valid folder.
So I am just going in circles.