Upgrading from 2GB to 6GB, and then to Unlimited (Payment)

Ghang Lee · August 4, 2020

I had purchased the 2GB storage and soon (on the same day) realized that I needed more. So I changed the plan to the 6GB plan, then to Unlimited. I have a receipt for the 2GB storage, but not for the changes ones. How and when are you going to charge me for the changed plan?

dstillman · August 4, 2020

You're not charged again — your expiration date is simply adjusted:

https://www.zotero.org/support/storage_faq#how_can_i_upgrade_to_a_larger_storage_plan

Ghang Lee · August 4, 2020

Thanks for the fast reply. Where can I get the receipt for the changed plan?

bwiernik · August 4, 2020

There is no new receipt—it’s the same charge . All that has changed is your expiration date.

You can see the receipt for the transaction at https://www.zotero.org/settings/storage/invoice

Ghang Lee · August 6, 2020

Thanks. What confused me was the unchanged duration on the receipt. The receipt still says "2 GB Zotero Online Storage, 1 year".