source in library but when I try to cite in MS Word it will not find the source

I have loaded the original source into my library in Zotero, and I can see it there. However when I am in my Word doc and try to cite it, that particular source will not display when I search by the author name. Other citations are working.
  • Does it not appear if you try to search by publication date or title instead? Do you see it if you switch to the classic citation dialog (by clicking on the Z icon in the citation interface)?
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